Angela Larkins
Dolton
Summary
Dynamic professional with a proven track record at my recent job of employment, I have excelled in team building and conflict resolution. Recognized for enhancing customer service standards and effectively training employees. Skilled in inventory management and committed to delivering exceptional results through strong communication and decision-making abilities. I have also been in the field of customer service for more than a decade now, and I can connect with individuals on a level of respect and care. I show people that they matter.
Overview
13
13
years of professional experience
Work History
Warehouse Assistant
Home Depot
Elmwood
09.2020 - Current
- Safely operated forklift to move materials throughout warehouse.
- Organized materials on pallets by size, weight, and type.
- Assisted with unloading trucks using appropriate equipment.
- Adhered to safety guidelines while operating machinery.
Part Sale Manager
Auto Zone Auto Parts
Chicago Heights
08.2019 - 03.2021
- Led teams through organizational change and crisis situations to ensure stability.
- Resolved employee conflicts by clarifying company policies and procedures.
- Coached and mentored team members, enhancing overall job performance.
- Enforced customer service standards and addressed issues to maintain service quality.
- Adhered to company policies during customer interactions and cash handling.
- Delivered exceptional service to customers in face-to-face and phone interactions.
- Engaged customers through effective interpersonal skills to foster positive relationships.
- Executed daily responsibilities accurately and efficiently.
Store Manager
CD One Price Cleaners
Lansing
10.2013 - 11.2018
- Recruited, trained, and supervised new employees to enhance team performance.
- Monitored inventory levels, placing orders to maintain optimal stock on shelves.
- Established customer service standards and ensured staff compliance through regular evaluations.
- Maintained accurate records of employee performance reviews for future reference.
- Conducted daily store operations, including cash handling and opening/closing procedures.
- Ensured compliance with safety regulations and company policies across all operations.
- Managed daily banking activities, including deposits and withdrawals for accuracy.
- Resolved customer complaints promptly, ensuring high satisfaction levels.
Customer Service Cashier
Khols Department Store
Chicago Ridge
09.2012 - 01.2013
- Organized and prioritized tasks to achieve service goals efficiently.
- Engaged customers through effective interpersonal skills and meaningful conversations.
- Recognized by management for delivering exceptional customer service.
Education
Associate of Arts - Social Work
South Suburban College of Cook County
South Holland, IL12-2025
High School Diploma -
Tinley High School
Tinley Park, IL05-2011
Skills
- Team building and collaboration
- Conflict resolution
- Effective communication
- Customer service
- Employee training and development
- Decision making
- Cleaning and organization
- Inventory management
- Documentation and reporting
- Barcode scanning
- Time management
- Supply ordering
- Loading and unloading operations
- Paperwork processing
- Warehouse auditing and compliance
- Attention to detail
- Verbal and written communication skills
- Multitasking ability
Affiliations
- Football Team mom
- Dance Mom
- Fitness Coach
Timeline
Warehouse Assistant
Home Depot
09.2020 - Current
Part Sale Manager
Auto Zone Auto Parts
08.2019 - 03.2021
Store Manager
CD One Price Cleaners
10.2013 - 11.2018
Customer Service Cashier
Khols Department Store
09.2012 - 01.2013
Associate of Arts - Social Work
South Suburban College of Cook County
High School Diploma -
Tinley High School
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