Angela Kemp
Matteson
Summary
Im a Dynamic Manager, Lead Support Service Worker Coordinator and team player with a proven track record at IDVA- Manteno, Baptist Family Dental, and Schoop's Hamburgers. Applying ultimate customer service and great communication are some skills I would love to use to enhance member satisfaction or to make a department run smoother and efficient within your establishment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
TA'D Lead SSW Coordinator/ Support Service Worker
IDVA
07.2024 - Current
- Monitored service quality, identifying areas for improvement and facilitating corrective actions.
- Proactively identified potential challenges or obstacles before they arose, allowing for swift resolution or prevention of issues.
- Delegates tasks and other assignments to staff
- Train new and established employees within the department
- Help train new and established staff how to serve food properly per plating neatly, temping properly & portioning correctly.
- Help clean & sanitize equipment and department regularly. Also delegate those tasks as well.
- Utilized problem solving and critical thinking skills when addressing complex issues or responding to challenging situations.
- Collaborates with upper management to ensure member satisfaction and successful outcomes. Collaborates with upper management to correct any issues that may arise with dinner service etcetera.
- Participates in team meetings focused on developing new strategies or to address policy or corrective action when needed
Chauffeur
Lyft & Uber
11.2018 - 07.2024
- Worked closely with dispatchers to coordinate pick up and drop off locations for clients.
- Provided prompt, reliable transportation services while maintaining high customer satisfaction levels.
- Demonstrated excellent customer service skills while chauffeuring VIPs to their destinations safely and on time.
- Responded quickly to emergency situations using sound judgment and appropriate action.
- Ensured the cleanliness of vehicles before, during, and after each shift.
- Ensured passenger safety by adhering to traffic regulations and best driving practices.
- Assisted passengers with loading/unloading luggage and provided support for special needs individuals.
- Maintained accurate records of trips, fares, and passenger feedback for quality assurance purposes as well as for financial reasons.
Office Manager
Baptist Family Dental
09.2011 - 09.2014
- Office management
- Managed front office operations, including scheduling staff and assigning tasks.
- Ensured customer satisfaction by providing efficient service and resolving complaints.
- Trained new employees in customer service practices, office policies and how to use dental software.
- Maintained healthy AR, production and scheduling.
- Ordered office supplies.
- Stayed up to date with new technology and services to provide employers with. This information would be used to help grow the practice.
- Attended Dental Convention for knowledge and growth
Manager
Schoop's Hamburgers
08.2004 - 12.2007
- Mentored and trained new employees on company policies and procedures as well as what was expected from employee as they performed their job duties.
- Provided support for customers by addressing complaints quickly and efficiently while displaying exceptional customer service skills.
- Managed daily operations of opening and closing establishment, delegating tasks, while helping the establishment run as smooth as possible.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Waitress.
- Clean & sanitized.
- Helped with front end supplies orders and inventory.
- Helped cook at times as well as use the dishwashing machine when staff was short.
Education
AAS - Healthcare Information Technology
Devry University
Tinley Park02.2012
No Degree - Medical Billing & Coding in Medical Coding
Olympia College
Merrionette Park, IL12.2006
Skills
- Management
- Customer service excellence
- Staff training
- Food safety compliance
- Quality food server
- Patient care
- HIPAA compliant
- Problem resolution
- Scheduling management
- Communication skills
- Time management
- Active learning
- Active listening
Certification
- Food Protection Managers Certification 2025-02-14
- Learn2Serve Food Handler Training Certificate 2024-07-28
Timeline
TA'D Lead SSW Coordinator/ Support Service Worker
IDVA
07.2024 - Current
Chauffeur
Lyft & Uber
11.2018 - 07.2024
Office Manager
Baptist Family Dental
09.2011 - 09.2014
Manager
Schoop's Hamburgers
08.2004 - 12.2007
AAS - Healthcare Information Technology
Devry University
No Degree - Medical Billing & Coding in Medical Coding
Olympia College