Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Jackson

Chicago

Summary

Dynamic Technical Coordinator with a proven track record in user account management, ERP troubleshooting, and effective communication. Skilled in enhancing collaboration and managing project documentation to drive operational efficiency.

Overview

5
5
years of professional experience

Work History

Technical Coordinator

CACI International
Lisle
01.2021 - Current
  • • Served as first responder for IT helpdesk tickets, diagnosing and resolving hardware, software, and user-access issues.
    • Deployed, redeployed, and repaired PCs and equipment for U.S.-based users; maintained installation and configuration procedures.
    • Provisioned and administered user accounts across multiple third-party applications and internal systems.
    • Communicated directly with end users and coordinated with IT teams to resolve issues, enhancements, and technical requests.
    • Managed and prioritized supply chain–related technical issues, including bugs, new functionality requests, and process improvements.
    • Supported ERP systems with basic troubleshooting, user training, and cross-team escalation.
    • Assisted with implementing technical solutions for operational and project needs across warehouse/distribution environments.
    • Worked closely with supply chain leadership and functional users to maintain system performance and support business processes.
  • Provided technical support for cross-department projects to enhance collaboration and resolve issues efficiently.
  • Managed project documentation and reporting to ensure compliance and streamline lifecycle processes.
  • Facilitated communication between technical teams and stakeholders to align project goals and expectations.

Education

Associate of Science -

Southern New Hampshire University
Hooksett, NH
05-2026

Skills

  • User account management
  • ERP troubleshooting
  • System integration
  • Technical support
  • Logistics management
  • Project documentation
  • Effective communication

Timeline

Technical Coordinator

CACI International
01.2021 - Current

Associate of Science -

Southern New Hampshire University

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Angela Jackson