Angela J Liscum

• Aided 10-15 patients in selection of flattering eyeglass frames appropriate for prescription and style preferences while suggesting optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses. with goals to bringing smiles to their face every time they wear them.
• Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eye wear.
• Adjusted and repaired new and previously purchased frames to satisfy customer demands.
• Obtained or verified patient information to effectively and correctly key information into Revolution (Doctor's system) and in BOSS (Lens ordering system.
• Place patient contact lens orders over the phone verifying patient's current information and verifying that prescription is current.
• Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
• Verified as a provider eligibility of patients with their current insurance provider and inquiring about their vision benefits.
• Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
• Proven ability to learn quickly and adapt to new situations. Self-motivated, with strong senses of personal responsibility.
• Working in team setting, providing support and guidance, but skilled at working independently.
• Working effectively in fast-paced culturally diverse environments with multiline phone while multitasking with multiple computers and multiple screens.
• Excellent communication skills, using empathy for both verbal and written communication.
• Passionate about learning and committed to continual improvement. Very successful working within tight deadlines in fast-paced environments.
• Adaptable and proficient in learning new concepts quickly and efficiently with ability to think critically to break down problems, evaluate solutions and make decisions.
• Participated in team projects, demonstrating abilities to work collaboratively and effectively while cultivating interpersonal skills by building positive relationships with others.
• Takes initiative to coordinate with supervisors and management to improve productivity and efficiency.

• Dedicate time at work to being best at every task presented to me.
• Maintained area of responsibility in accordance with company policies and procedures.
• Given Assistant Supervisory position over SFS department; duties are to keep production and quality up, maintain unity within team, complete daily tasks, multitask, and do it all at moment's notice.
• Assisted with training new associates in all duties of department.
• Increased productivity by 20-30% and climbing.
• Pick over 130 orders per night, picking 80-150 items per hour, and packing up to 2-3 orders per minute.
• Maintain inventory accuracy for facility by binning and picking merchandise utilizing inventory management system, working/searching inventory for exceptions, operates equipment used to process Customer purchases using appropriate procedures.
• Maintains merchandise presentation by stocking and rotating merchandise; removing damaged products, inspecting merchandise to ensure fresh and clean presentation; and securing fragile and high shrink merchandise.
• Receives and stocks merchandise throughout facility and organizes and maintains area, utilizing equipment appropriately receiving, sorting, staging, and preparing merchandise for delivery through FedEx.
• Fulfills customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customer as needed to ensure satisfaction; and following up on out- of-stock merchandise for OPD Department.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out changing tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
• Satisfied customers with quick, accurate service under tight deadlines
• Assisted stock crews with restocking pallets pulled to sales floor, helped them stock shelves during our technical issues or when needed, relocated stock to correct mod location, when it was not stocked in proper location and zoned products to be presentable.
• Revised work practices to improve efficiency, boost quality and meet production goals.
• Maintained accurate inventory, working with purchasing department and logistics for resupply.

Understanding of medical laws

• Bookkeeping and record keeping
• Managed 2 patients on daily basis
• Knowledge of HIPAA regulations,
• Maintained clean and well-organized environment for client happiness and safety
• Transported clients to doctor's appointments and errands
• Assisted clients with bathing, dressing and incontinence care
• Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores
• Helped clients stay happy and healthy by providing mental and emotional support
• Documented client progress in charts and logbooks
• Improved patient outlook and daily living through compassionate care
• Helped transition patient between bed, wheelchair and automobile to provide safe mobility support
• Assisted with client personal care needs to foster independence and well-being
• Ran errands for clients and drove to appointments to maintain wellness and support daily living needs
• Delivered high level of assistance with cooking, meal preparation and shopping
• Tracked and reported clients' progress based on observations and conversations
• Supervised medication administration, personal hygiene and other activities of daily living
• Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships
• Managed patient transportation and appointment scheduling
• Observed patient vital signs and medication reactions and reported health concerns or behavioral changes. Developed strong and trusting rapport with patients to facilitate smooth, quality care
• Planned optimal meals based on established nutritional plans
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
• Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files
• Answered questions and assisted with health system coordination, patient rights and privacy of personal information
• Recorded vitals and communicated with physicians to provide health updates
• Delivered personal nursing assistance in pre- and post-operative situations.
• Traveled to clients' homes to complete healthcare services and promote continuity of care

• Maintaining wellbeing of children ages 3-12
• Member of Idaho Stars Member of NAEYC & AEYC
• Trained in First Aid and CPR Trained in Early Childhood behaviors and development.
• Trained in Strengthening Families
• Trained in Inclusion of all Children.
• Maintained tidy and clean classroom consistent with safety and health standards
• Taught children foundational skills in colors, shapes, and letters
• Implemented hands-on, play-based strategies for experiential learning
• Observed each child to help improve social, mental. and behavioral competencies
• Enhanced sensory abilities by giving children access to numerous textures and shapes
• Identified children in need of extra support for emotional, health-related, or developmental concerns and conceived improvement strategies.
• Supported lead teacher with daily classroom activities
• Monitored students to observe behavior, enforce rules, and maintain safety
• Instructed and assisted students during craft activities
• Supervised students outside classroom during recess, lunch, and breaks
• Attended required staff meetings, workshops, and school functions
• Maintained daily records of activities, behaviors, meals, and naps
• Made and distributed nutritious snacks by preparing and dividing into portions.
• Taught children with creative approaches, methods, and techniques

• Customer Service
• Provided quality eye care to 15-20 patients daily
• Assisted customers in person and via telephone
• Helped them in selection of eye wear and contacts
• Responsible for teaching patients' proper contact lens care and how to place contacts on their eyes
• Given task of greeting customers entering store to ascertain what each customer wanted or needed
• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
• Accurately computed accurate sales prices for purchase transactions
• Worked as team member performing cashier duties, balanced weekly books and daily till, product assistance and cleaning while providing excellent customer service
• Built long-term customer relationships and advised customers on purchases and promotions
• Made doctor appointments in person and on phone
• Assisted standing in as supervisor when boss was away
• Filing medical records alphabetical and numerical, medical billing, computerized register, data entry, accounts billable, assisted doctor with exams, did detailed double checks on daily shipments of glasses, and called patients for glasses pick up, and completed weekly bookkeeping
• Follow up call backs on both eye wear and exams
• Developed reputation as efficient service provider
• Trained new employees by providing knowledge of specific store
• Tasks and policies
• Multitasking in fast paced optical/doctor office., Provided quality eye care to patients
• Assisted customers in person and via telephone
• Helped them in selection of eye wear and contacts
• Taught patients proper contact lens care and how to place contacts on their eyes
• Greeted customers entering store to ascertain what each customer wanted or needed
• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
• Computed accurate sales prices for purchase transactions
• Worked as team member performing cashier duties, balanced weekly books and daily till, product assistance and cleaning while providing excellent customer service
• Built long-term customer relationships and advised customers on purchases and promotions
• Made doctor appointments in person and on phone
• Follow up call backs on both eye wear and exams
• Filing medical records alphabetical and numerical, medical billing, computerized register, data entry, accounts billable, assisted doctor with exams, did detailed double checks on daily shipments of glasses, and called patients for glasses pick up, and completed weekly bookkeeping
• Assisted as stand in supervisor when boss was away
• Developed reputation as efficient service provider
• Trained new employees by providing knowledge of specific store tasks and policies
• Multi-tasked in fast paced optical/doctor office.

• Provided quality eye care to patients Helped them in selection of eye wear and contacts Made doctor appointments in person and on phone Filing medical records, medical billing, 10 key, assisted doctor, did detailed double checks on daily shipments of glasses, filed and called patients for glasses pick up, and weekly bookkeeping
• Figured total of patient's orders
• Cashier for patients
• Figured nightly books
• Figured weekly regional store totals, for weekly accounting of 6-8 stores.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses
• Measured patients' faces for bridge, eye size and temple length to select comfortable frames
• Operated lensometers to orient and mark uncut lenses for eyeglasses
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences
• Instructed patients on proper insertion, removal and cleaning techniques for contact lenses
• Adjusted and repaired new and previously purchased frames to satisfy customer demands
• Discussed optimal lens, coating and frame recommendations with customers to meet individual needs
• Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
• Evaluated completed lenses to check compliance with customer specifications and accuracy against orders
• Managed check-in and check-out procedures, verified patient information and submitted lens orders
• Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
• Prepared work orders outlining all specifications for new lenses and frames

• Retail Sales
• Receiving
• Customer Service
• Working and Selling trees and plants at nursery
• Completed 2-3 Landscape jobs per week
• Assisted 20-30 customers per weekend
• Used large equipment to load customer vehicles
• Loaded and delivered supplies in owner's vehicles for deliveries both
• Local and in outer cities near Logan Utah
• Cashier for nursery and deposited daily deposits
• Dispatched over radio/phone for job support
• Assisted as stand in supervisor when boss was away, Worked on many landscape jobs, planting trees, plants, and sod
• Helped in putting sprinkler systems in
• Met with customers/potential clients to obtain information about their needs, wants, and to make suggestions for their landscapes, and
• Had started to landscape design before found employment elsewhere.
• Operated landscaping equipment with focus on safety and machine longevity
• Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
• Inspected machinery to spot damage and note needed maintenance repairs
• Updated yard design plans with clients to meet aesthetic standards
• Performed planting, watering, mulching, and edging of lawns
• Removed weeds, hazards, and debris from common pathways to improve usability.
• Researched and identified appropriate plants and materials for landscaping projects

• Happy content guests were priority one.
• General housekeeping of hotel rooms and hallways, operating carpet cleaning machine, proper handling of various cleaning supplies
• Cleaned many areas of hotel and was on-call housekeeping at night
• Housekeeping, night audit, met and greeted customers entering hotel with joyful smiles, made reservations in person and over telephone, operated multiple lined phones, served as receptionist, reservation clerk, hotel phone operator, filing, 10 key, computer reservations, calculated nightly books, calculated employee timecards, Responsible for maintaining hotel while at front desk at night including emergency situations
• General housekeeping of hotel rooms and hallways, operating carpet cleaning machine, proper handling of various cleaning supplies
• Cleaned many areas of hotel and was on-call housekeeping at night
• Supervisor of night shift.

• Relevant Coursework: Keyboarding, Computer Programming, Business Office Operations, Street Law, Consumer Economics, Architecture, & Debate