Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Angela Hawkins

Decatur

Summary

Customer service professional with proven track record in managing complex projects and driving customer satisfaction. Adept at team collaboration and achieving results through effective project coordination and problem-solving. Reliable and adaptable, committed to meeting evolving business needs with focus on efficiency and client relations.

Overview

15
15
years of professional experience

Work History

Customer Service/Project Manager

Dynagraphics, Inc
01.2012 - Current
  • Engage with customers by phone, email, and in person, to determine needs quickly and efficiently.
  • Develop detailed estimates for customer approval, ensuring alignment with client specifications and budget.
  • Create job tickets outlining production materials, sizes, and project steps, overseeing projects from inception to completion to meet deadlines.
  • Liaise between customer and production team to ensure project success.
  • Source materials and outside vendors if needed, including creating purchase orders, purchasing, tracking, and quality control
  • Ensure accuracy and clarity in written materials to enhance communication.
  • Manage multi-line phone system and routed calls.
  • Cultivate and strengthen customer relationships, enhancing client satisfaction and loyalty.
  • Reconcile company credit card and provide documentation of expenditures.

Education

High School Diploma -

Macon High School
Macon, IL
05-1988

Skills

  • Microsoft Office
  • Customer Relationship Management
  • Logistics Coordination
  • Project Scheduling
  • Time Management
  • Project coordination
  • Adobe Acrobat Professional
  • Visual Communication
  • Copier
  • Scanners
  • Fax

Affiliations

  • Secretary/Treasurer of Decatur Ad Club 2007
  • Shoreline Classic Registration Chair - 2006 to 2015
  • Shoreline Classic Assistant Race Director - 2010 to 2013
  • Crime Stoppers Board of Directors/Fundraising Committee – 2021 to Present
  • Crime Stoppers Executive Board of Directors/Secretary - 2022 to present

Timeline

Customer Service/Project Manager

Dynagraphics, Inc
01.2012 - Current

High School Diploma -

Macon High School

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Angela Hawkins