Angela Guerrero
Chicago
Summary
Results-oriented Retail Professional with expertise in transaction processing and product merchandising. Delivers outstanding customer service while supporting team dynamics and managing additional responsibilities. Strong cash-handling skills and commitment to maintaining organized, safe workspaces contribute to success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Mario's Italian Lemonade
Mario's Italian Ice
Chicago
08.2023 - Current
- Gave customers full attention to attend to their needs.
- Engaged customers in conversations to enhance their experience during cash register transactions.
- Assisted customers in selecting flavors and clarified menu options to support informed choices.
- Worked with the supervisory team to meet customers' needs.
- Handled cash, credit, and gift card transactions accurately and securely.
- Balanced cash drawer at the beginning and end of shift with the manager on watch.
- Managed inventory levels and communicated supply needs to ensure availability for customers.
- Trained new employees on cashier duties and customer service best practices.
Dunkin Crew Member
Dunkin Donuts
Chicago
06.2022 - 03.2023
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in the organization and employees.
- Prepared beverages with speed and accuracy to minimize customer wait times, cleaned prep areas, and replenished supplies to maintain a safe and healthy work environment.
- Listened to customers' requests and made tailored suggestions to enhance their experience.
- Described menu items and recommended complementary products, prepared and served coffee, tea, and hot cocoa efficiently.
- Cleaned and sanitized work areas and utensils, operated the cash register, processed customers' payments, and provided accurate change.
- Trained new baristas on beverage preparation techniques and equipment operation to ensure consistent quality and service.
Education
Bachelor of Science - Disability Studies
The University Of Illinois At Chicago
Chicago, IL05-2027
High School Diploma -
Hubbard High School
Chicago, IL06-2023
Skills
- Food safety practices
- Customer service
- Transaction processing
- POS systems
- Order verification
- Inventory management
- Customer retention
- Employee training
- Time management
- Flexible and adaptable
- Team collaboration
- Problem-solving
- Fluent Spanish
- Communication skills
Languages
- English, Fluent, Native
- Spanish, Fluent, Native
Timeline
Mario's Italian Lemonade
Mario's Italian Ice
08.2023 - Current
Dunkin Crew Member
Dunkin Donuts
06.2022 - 03.2023
Bachelor of Science - Disability Studies
The University Of Illinois At Chicago
High School Diploma -
Hubbard High School