Angela Grow
Charleston
Summary
Versatile Associate Manager with a proven track record at Cracker Barrel, adept in strategic planning and staff management. Excelled in resolving conflicts and enhancing customer loyalty through empathetic service. Skilled in operations management and negotiation, consistently achieving departmental goals in line with company objectives.
Overview
8
8
years of professional experience
Work History
Associate Manager
Cracker Barrel
10.2019 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines.
Butcher Shop Manager
County Market Express
04.2018 - 09.2018
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
Customer Service Representative
Spherion/ Blue Cross Blue Sheild
12.2016 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
N/A - Art Education
Lake Land College
Mattoon, ILSkills
- Staff management
- Strategic planning
- Negotiation
- Operations management
- Customer rapport
- Staff training and development
Timeline
Associate Manager
Cracker Barrel
10.2019 - Current
Butcher Shop Manager
County Market Express
04.2018 - 09.2018
Customer Service Representative
Spherion/ Blue Cross Blue Sheild
12.2016 - 02.2018
N/A - Art Education
Lake Land College
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