Angela Brown
Chicago
Summary
Well-rounded professional backed by management, retail, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies and procedures to ensure consistent quality. Maintain and assure patient privacy.
Overview
20
20
years of professional experience
Work History
Patient Service Representative
Illinois Dermatology Institute, LLC
Oak Park
04.2024 - Current
- Managed patient check-in and check-out processes to streamline clinic operations.
- Resolved patient inquiries and concerns promptly to enhance patient satisfaction.
- Scheduled and confirmed appointments to optimize daily patient flow and provider availability.
- Collaborated with the medical team to ensure accurate patient information was recorded.
- Performed routine administrative tasks, including filing, faxing, and data entry.
Patient Intake/Medical Billing Specialist
Lev Diagnostics
Northbrook
01.2025 - 04.2025
- Ensuring patient information accuracy and up-to-date records
- Preparing and submitting billing data to insurance companies
- Review Authorizations for procedures and verify insurance
- Resolving billing and claim discrepancies and claims
Case Manager Supervisor
Target Area Development
Chicago
08.2023 - 01.2025
- Handle inbound and outbound telephone calls, provide information, and resolve customer concerns.
- Supervise 7 team members and conduct performance reviews monthly.
- Enter data on a weekly basis, schedule team evaluations, and adhere to established company procedures.
Retail Assistant Store Manager
7 Eleven
Des Plaines
11.2021 - 12.2022
- Hired and trained new employees and oversaw the store to ensure smooth operations.
- Made outbound telephone calls and followed up on shipping and missing orders.
- Entered sales, operated cash register, scanned merchandise, accepted payment, and maintained accurate cash holdings.
- Worked as part of a team and interacted with diverse customers and staff members.
Machine Operator / Assembly
ProLogistix
Bolingbrook
11.2019 - 08.2021
- Opened incoming mail for distribution and inspected and labeled packaged for delivery.
- Worked at required pace to meet daily production schedules.
- Ensured quality meets specifications and quickly addressed quality concerns.
Assistant Manager / Customer Service
Potbelly Sandwich Shop
Chicago
10.2014 - 09.2019
- Created employees schedules and handled accounts receivable and accounts payable.
- Operated cash register, accepted payments, maintained accurate cash holdings, and balanced safety deposits.
- Took inventory, ordered supplies, and ensured customer satisfaction.
Department Manager
McDonald’s
Chicago
12.2005 - 08.2014
- Managed up to 13 employees and handled customer complaints.
- Tracked inventory, received truck orders, and prepared and made bank deposits.
- Took orders, operated cash register, accepted payments, and made accurate change.
- Worked in a fast paced, team environment and effectively communicated with team members.
- Maintained a clean and organized workstation and guest area.
Registered Medical Assistant
Boycin Medical Center
Chicago
09.2012 - 01.2013
- Took vital signs, verified insurance coverage, and completed patient intake registration duties.
- Entered patient information and assisted with minor procedures in office.
- Handled inbound and outbound telephone calls and scheduled appointments.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL01.2024
Registered Medical Assistant - Chicago, IL
Everest College
Chicago, IL01.2012
General Education Diploma - Chicago, IL
Wright College
Chicago, IL01.2003
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Medical Office Procedures
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Insurance Verification
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Workers Compensation
- Front Office Operations
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Volunteer Experience
Target Area Development, 01/2023, Present
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Medical Office Procedures
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Insurance Verification
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Workers Compensation
- Front Office Operations
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Patient Intake/Medical Billing Specialist
Lev Diagnostics
01.2025 - 04.2025
Patient Service Representative
Illinois Dermatology Institute, LLC
04.2024 - Current
Case Manager Supervisor
Target Area Development
08.2023 - 01.2025
Retail Assistant Store Manager
7 Eleven
11.2021 - 12.2022
Machine Operator / Assembly
ProLogistix
11.2019 - 08.2021
Assistant Manager / Customer Service
Potbelly Sandwich Shop
10.2014 - 09.2019
Registered Medical Assistant
Boycin Medical Center
09.2012 - 01.2013
Department Manager
McDonald’s
12.2005 - 08.2014
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Registered Medical Assistant - Chicago, IL
Everest College
General Education Diploma - Chicago, IL
Wright College