ANGEL VALDEZ
Cicero
Summary
Dynamic customer service professional with extensive experience at The Home Depot, excelling in order fulfillment and complaint resolution. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Skilled in cash handling and team collaboration, consistently driving repeat business and fostering strong customer relationships.
Overview
6
6
years of professional experience
Work History
Customer Service/Paint/Order Puller
The Home Depot
Broadview
11.2024 - 09.2025
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Developed strong relationships with customers to drive repeat business.
- Assisted customers with product selection, ordering, billing, returns, and technical support.
- Collaborated with departments to address complex issues and deliver effective solutions.
- Informed customers of billing procedures, processed payments, and facilitated payment setups.
- Conducted follow-up calls to ensure effectiveness of resolutions and customer satisfaction.
- Collected payments and arranged billing adjustments to resolve service issues.
- Mixed paint colors according to customer specifications for accurate order fulfillment.
Team Member
Target
Cicero
02.2024 - 09.2024
- Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or refunds.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, pulling orders, and customer service.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
- Pulled orders from shelves to fulfill customer requests.
Unloader
UPS
Hodgkins
11.2023 - 02.2024
- Strong physical stamina and endurance for consistently unloading large quantities of products.
- Excellent teamwork and communication skills to collaborate effectively with other team members during unloading tasks.
- Collaborated with team members to meet daily unloading targets and deadlines.
FOH Worker
Chick-fil-a
North Riverside
03.2022 - 11.2023
- Proven ability to handle high-pressure situations and maintain a positive attitude.
- Proficient in accurately processing transactions and handling cash with attention to detail.
- Experienced in collaborating with team members to ensure smooth operations and excellent service.
- Strong customer service skills demonstrated through effectively managing and resolving customer inquiries.
- Ensured a clean and welcoming environment by performing regular cleaning and maintenance tasks.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Construction Worker Helper
Valdez Remodeling Company
Cicero
03.2020 - 01.2022
- Assisted with site preparations, including digging, leveling, and material handling.
Education
HIGH SCHOOL DIPLOMA -
Morton East High School
Cicero, IL01.2022
Some College (No Degree) -
Morton College
Cicero, ILSkills
- Order fulfillment and supply restocking
- Team collaboration
- Attention to detail
- Pallet jack operation
- Product palletization
- Customer service and guest services
- Multi-task management
- Problem solving and complaint resolution
- Cash handling and refund processing
- Training new employees
- Active listening
- Order processing
- Store opening and closing
- Flexible schedule
- POS system operation
Personal Information
Date of Birth: 12/08/03
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Service/Paint/Order Puller
The Home Depot
11.2024 - 09.2025
Team Member
Target
02.2024 - 09.2024
Unloader
UPS
11.2023 - 02.2024
FOH Worker
Chick-fil-a
03.2022 - 11.2023
Construction Worker Helper
Valdez Remodeling Company
03.2020 - 01.2022
HIGH SCHOOL DIPLOMA -
Morton East High School
Some College (No Degree) -
Morton College