Administrative Assistant
Angel Smith
Sutton Ford
Chicago
5
years of professional experience
Adept at enhancing customer relations and upselling strategies, I significantly increased revenue. Skilled in computerized inventory systems and teamwork, I excel in fast-paced environments, ensuring efficient order fulfillment and complaint resolution. My proactive approach and market trend insights drive continuous improvement and customer satisfaction.
Work History
Administrative Assistant
4 Months- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Facilitated communication between different departments within the organization.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Seafood Clerk
1 Year 2 Months- Engaged clients to provide insights on product varieties, market rates, and inventory status, enhancing customer knowledge.
- Coordinated workforce scheduling to optimize efficiency and meet department needs.
- Engaged with client to offer insights into product varieties, market rates, and inventory status.
- Implemented order strategies that increased revenue and reduced product waste
- Coordinated and managed workforce scheduling for optimized efficiency.
- Demonstrated leadership by guiding colleagues through proper food preparation protocols.
- Handled inbound customer calls efficiently.
- Handled inbound customer calls to provide assistance and resolve inquiries.
- Addressed and de-escalated client grievances, complaints, and concerns, ensuring customer satisfaction.
Overnight Stocker and Receiver
1 Year 8 Months- Received and counted stock items; recorded data manually and using computer for accurate inventory management.
- Organized warehouse space to enhance product storage efficiency and facilitate quicker access.
- Prepared outgoing shipments by verifying materials against shipping orders; packing boxes; affixing labels; calculating weights; sealing packages; loading trucks.
- Assisted customers in locating products in store and warehouse, ensuring high-quality customer service throughout.
- Effectively managed customer complaints to ensure resolutions
- Monitored outgoing order shipments to ensure timely delivery to customers. to provide shipping status to customers.
Education
High School Diploma
- Phlebotomy
- [4.0] GPA
- Relevant Coursework: Clinical Rotation at University of Illinois at Chicago
Skills
Administrative Procedures
Data Entry
Document management
Inventory Control
Computerized inventory systems
Customer Relations
Customer service excellence
Complaint resolution
Time optimization
Multitasking
Teamwork
Communication Skills
Product Knowledge
Timeline
Administrative Assistant
Sutton Ford
01.2025 - 05.2025Read More
Seafood Clerk
Schnucks Grocery Store
01.2022 - 03.2023Read More
Overnight Stocker and Receiver
Walmart
06.2020 - 02.2022Read More
Bloom Highschool
High School Diploma
Read More
Malcom X College
from Phlebotomy
Read More