Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angel Santiago

Elmwood Park

Summary

Accomplished Dispatcher with expertise in managing intricate logistics and transportation coordination. Proven track record of enhancing dispatch efficiency and accuracy, leading to improved operational performance. Core competencies include strong communication, problem-solving, and organizational skills, vital for thriving in high-pressure settings. Dedicated to fostering clear communication among drivers, customers, and management for optimal delivery schedules.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Ground Operations Manager

Pink Panthers Inc
05.2021 - Current
  • Manage and lead a team of logistics dispatchers to ensure operational efficiency and high performance
  • Oversee routing and scheduling to optimize delivery operations, reduce costs, and meet delivery deadlines
  • Maintained regulatory standards for transportation at all governmental levels.
  • Monitor and improve financial performance to meet and exceed company goals
  • Implement strategies to improve load optimization and reduce idle times
  • Resolve logistical challenges and respond to emergencies to maintain timely operations
  • Track and analyze delivery performance metrics, providing actionable insights to improve processes
  • Achieved high levels of customer satisfaction by maintaining reliable, secure, and on-time deliveries.
  • Foster clear communication among dispatchers, drivers, and customers to align operations with business objectives.

Transportation Delivery Driver

Midwest Food Manufacturing, Inc
05.2012 - 05.2021
  • Transported deliveries via refrigerated straight truck with air brake endorsement
  • Developed the most efficient driving routes to maximize equipment and time usage
  • Completed deliveries with 10 stops over 100 miles
  • Received and distributed over 500 units daily, including fragile products
  • Maintained accurate tracking by recording relevant delivery information
  • Loaded and unloaded vehicles correctly and safely
  • Conducted daily vehicle inspections to ensure compliance with company guidelines

Lance Corporal (E3) – Infantry Rifleman (0311)

United States Marine Corps (Reserve)
08.2013 - 08.2017
  • Expert Rifleman
  • 1st Class Physical Fitness Test and Combat Fitness Test
  • Led Marines (squads of 4) to complete objectives quickly and efficiently
  • High-stress decision-making and advanced first aid training
  • Extensive knowledge and training in combat tactics, weapons maintenance, and urban warfare

Education

High School Diploma -

Niles West High School
Skokie, IL
05.2012

Skills

  • Bilingual: English/Spanish
  • Exceptional leadership and teamwork abilities
  • Customer service-oriented
  • Excellent interpersonal skills
  • Adaptable in high-pressure situations
  • Able to prioritize responsibilities
  • Problem-solving expertise
  • Focus on operational efficiency
  • Working under stressful and fast pace conditions
  • Attention to detail

Certification

  • DOT Certification
  • Class C (Non CDL) Driver’s License

Timeline

Ground Operations Manager

Pink Panthers Inc
05.2021 - Current

Lance Corporal (E3) – Infantry Rifleman (0311)

United States Marine Corps (Reserve)
08.2013 - 08.2017

Transportation Delivery Driver

Midwest Food Manufacturing, Inc
05.2012 - 05.2021

High School Diploma -

Niles West High School

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Angel Santiago