Angel Plank
Plainfield,IL
Overview
17
17
years of professional experience
Work History
Cardmember Service
U.S. Bank
09.2021 - Current
- Review account information for potentially fraudulent activity.
- Secure accounts by placing security blocks to prevent future loss.
- Initiate fraud claims regarding account takeover and fraudulent transactions.
- Utilizing Falcon operating system.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered 80 customer telephone calls per day promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, maintenance on accounts, and company information.
- Learned and adapted quickly to new technology and software applications
- Passionate about learning and committed to continual improvement
- Self-motivated, with astrong sense of personal responsibility
- Cultivated interpersonal skills by building positive relationships with others
Business Assistant/Office Manager / Oral Surgery
Heartland Dental
01.2011 - 01.2015
- Completed and mailed bills, contracts, policies, invoices and checks
- Followed company systems with 100% commitment for consistent and measurable results
- Scheduled and prepared weekly team meetings
- When problems arise remained solution focused to create win/win for everyone involved
- Cross-trained and able to provide team support during periods of high activity
- Utilizing outlined guide lines and daily,weekly,monthly timelines
- Assigned tasks to team members, staffed projects, tracked progress and updated managers
- Credited for playing key role in generating over $1.2 million per year in revenues for multiple doctors
- Insured all staff followed OSHA guidelines
Executive Administrative Assistant
Chicago Computers
01.2007 - 12.2021
- Input information in outlook
- Produced and mailed fee invoices to customers bi-weekly.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Audit Accounts
- Handle confidential employee and client information
- Manage customer records
- Coordinate meetings
- Mange multiple calendars
Education
Associate of Applied Science - Paralegal Studies
College of DuPage
Glen Ellyn, IL05.2025
Associate of Science - Dental Assistant
Kaplan University
Indianapolis, IN05.2011
Accomplishments
I was offered a leadership role within my current position in card member service. I provide the best customer experience possible with my experience and knowledge. I support my peers by answering questions, providing resources, and documents.
Timeline
Cardmember Service
U.S. Bank
09.2021 - Current
Business Assistant/Office Manager / Oral Surgery
Heartland Dental
01.2011 - 01.2015
Executive Administrative Assistant
Chicago Computers
01.2007 - 12.2021
Associate of Applied Science - Paralegal Studies
College of DuPage
Associate of Science - Dental Assistant
Kaplan University
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