Angel Flores
Chicago
Summary
Dedicated professional with strong customer service and teamwork skills. Experienced in assisting diverse passenger needs and ensuring smooth travel experiences. Committed to enhancing service quality and adapting to high-pressure environments. Developed exceptional customer service and communication skills in fast-paced, high-interaction environment. Excel in resolving issues efficiently and maintaining positive relationships with diverse groups of people. Seeking to transition into new field where these skills can continue to enhance client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Passenger Service Assistant
Prospect Airport Services
Chicago, IL
08.2024 - Current
- Assisted passengers with check-in procedures, ensuring efficiency and adherence to airport protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization in passenger areas.
- Monitored baggage handling processes, ensuring timely delivery to designated areas.
- Adapted quickly to changing priorities during peak travel times, supporting overall service goals.
- Contributed to team efforts by maintaining positive communication with diverse groups of travelers.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
- Trained new employees on company procedures and best practices, contributing to an overall improvement in team performance standards.
Fulfillment Associate
Target
Chicago, IL
11.2022 - 08.2024
- Processed and fulfilled customer orders accurately and efficiently in high-volume environment.
- Maintained organized inventory, ensuring product availability and accessibility for team members.
- Operated warehouse equipment, adhering to safety protocols and guidelines consistently.
- Assisted in training new associates on operational procedures and best practices for efficiency.
- Collaborated with team members to improve workflow processes, enhancing overall productivity.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Education
High School Diploma -
William Howard Taft Highschool
Chicago, ILSkills
- Disability assistance awareness
- Ticketing system
- Patience and tolerance
- Time management expertise
- Public speaking confidence
- Professionalism and poise
- Cultural sensitivity
- Customer service
- Teamwork and collaboration
- Willing to learn
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Passenger Service Assistant
Prospect Airport Services
08.2024 - Current
Fulfillment Associate
Target
11.2022 - 08.2024
High School Diploma -
William Howard Taft Highschool