ANGEL APONTE
Charleston,IL
Summary
To secure a rewarding position in a Company that will provide growth and development opportunities, allowing me to build on the skills that I have developed through my job training.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Kitchen Staff Member
Hucks
05.2025 - 09.2025
- Prepared and assembled food items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health regulations.
- Operated kitchen equipment efficiently, troubleshooting minor issues to minimize downtime.
- Collaborated with team members to meet high-volume service demands during peak hours.
- Trained new staff on kitchen procedures, safety protocols, and equipment operation.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Implemented improvements in food preparation processes, enhancing overall kitchen efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
Fraud Specialist
Discover Financial Service
05.2022 - 02.2024
- Reviewing financial transaction and account activities to identify suspicious patterns or anomalies that may indicate fraud.
- Utilizing data analysis tools and techniques to identify trends and patterns associated with fraudulent behavior.
- Implementing fraud prevention policies, and controls to mitigate risks and safeguard of the organization's assets.
- Gathered evidence, interviewing relevant parties, and documenting findings.
- Promoting a culture of vigilance and compliance within the organization.
Catering Concierge
I Love Sushi
08.2017 - 09.2019
- Catering Concierge, Customer service, Servers, Delivers to all location Downtown area.
- Prep meals, Knowledge of all the menus, set-up, restocking and breakdown of cafeteria daily.
- Daily arrivals and set up to The Standards of Service and Sanitation. OSHA and Food and Safety Training.
- Cashier and answering phone in high volume, maintain POS software and database on a daily basis
- Weekly accounting responsibilities and ensure all financial entries are documented properly
- Fooda Pop-up Restaurant
HVAC Tech Assistant
Mike's Heating/Cooling
09.2012 - 06.2017
- Repaired and replaced motors, bearings and belts.
- Consulted with project manager during group installations.
- Supplied technical support to customers. In and out bound calls, Customer Service.
- Provided accurate measurements and estimates for all heating and cooling projects.
- Loaded and unloaded building materials used for construction.
- Prepared and cleaned construction sites by removing debris.
- Safely operated mowers, snow blowers, chain saws, electric clippers, sod cutters and pruning saws.
Education
High School Diploma - Office Administration, Internet Technology
Mingo Job Corps
Puxico, MO12.2014
No Degree - Transportation Communication
Hubert H Humphrey Job Corps
Saint Paul, MN09-2015
Skills
- Customer Service, POS Software, Microsoft Office Suites, and Windows, Finance, Organized and punctual, A People person great Communication and cash handling skills, High volume calls Team player with a positive attitude
- Food Handler and Serve Safe Certificate CPR Training Certificate AED
- Rail Transport Knowledge, Wayside Interface Unit, Mass Transit Amtrak (PTC) (EMCS) ACSES Software and Equipment, CN USOR, Freight Mathematical Aptitude, Coupling Air Hoses, power tools, Green Training Team building, OSHA10 Certification
- Food preparation
- Organization and cleanliness
- Cleaning and sanitizing
- Safe food handling
- Food safety measures
- Cooking techniques
- Knife skills
- Kitchen organization
Timeline
Kitchen Staff Member
Hucks
05.2025 - 09.2025
Fraud Specialist
Discover Financial Service
05.2022 - 02.2024
Catering Concierge
I Love Sushi
08.2017 - 09.2019
HVAC Tech Assistant
Mike's Heating/Cooling
09.2012 - 06.2017
High School Diploma - Office Administration, Internet Technology
Mingo Job Corps
No Degree - Transportation Communication
Hubert H Humphrey Job Corps
Section name
- Hubert H. Humphrey Job Corps St. Paul, MN Business Communications (OPAC)
- OSHA10 Transportation Communications Union: Freight, Amtrak (PTC) (NEC), Mass Transit (ASIS), (ACAC). 09/15