Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aneesah Muhammad

Chicago

Summary

Customer Service Professional with over 6 years of diverse experience. Solid team player with an upbeat, positive attitude, and proven skills in establishing rapport, building relationships, cultivating partnerships, and growing businesses. Provide top-notch service in every interaction. Articulate, enthusiastic, and a results-oriented professional dedicated to meeting and exceeding goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Relationship Banker

Bank of America
07.2023 - Current
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty
  • Assisted customers with completing required forms for opening and closing bank accounts
  • Facilitated customer transactions, including deposits, withdrawals and transfers
  • Built and maintained relationships with new and existing clients while providing high level and expertise


Assistant Manager

AT&T
02.2021 - 03.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Provided coaching and mentoring to employees.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Customer Service & Sales Representative

AT&T
09.2018 - 02.2021
  • Utilized strong customer service skills to meet and exceed sales goals
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Assessed conflicts and identified solutions for customers promptly, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution
  • Handled cash, checks, credit, and automatic debit card transactions with 100% accuracy
  • Maintained current store, products, and promotional knowledge to drive consistent sales
  • Led new hire orientation sessions and coordinated on-the-job training

Education

Bachelor of Science - Business Marketing and Public Relations

DePaul University

Diploma -

Kenwood Academy High School
01.2017

Skills

  • Campaign Creation
  • Content Generation
  • Customer Care
  • Customer Support
  • Generating Brand Awareness
  • Upselling Strategies
  • Troubleshooting
  • Attention to Detail
  • Time Management
  • Clear Communication
  • Team Building
  • Teamwork
  • Cash handling
  • Sales expertise
  • Relationship building and management

Certification

  • Business Expert, 01/01/20 - 12/31/22
  • FirstNet Expert, 01/01/21 - 12/31/22

Timeline

Relationship Banker

Bank of America
07.2023 - Current

Assistant Manager

AT&T
02.2021 - 03.2023

Customer Service & Sales Representative

AT&T
09.2018 - 02.2021

Diploma -

Kenwood Academy High School

Bachelor of Science - Business Marketing and Public Relations

DePaul University

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Aneesah Muhammad