Andy Hofstetter
Rockford
Summary
Dynamic professional with extensive experience in operations management and quality assurance at Fabrik Molded Plastics. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in equipment troubleshooting and team collaboration, consistently delivering high-quality results while ensuring safety compliance and optimizing processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Contractor
self
Various
01.2023 - 12.2024
- Maintained strong relationships with clients through regular communication and support.
- Managed quality control and maintained high level of customer satisfaction.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Resolved customer inquiries promptly via phone or email communication channels.
- Managed daily operations of the business, including budgeting and financial reporting.
- Coordinated shipping of products or services to customers in a timely manner.
- Identified needs of customers promptly and efficiently.
Machine Operator
Fabrik Molded Plastics
McHenry
06.2016 - 07.2023
- Operated injection molding machines to produce plastic components efficiently.
- Inspected finished products for quality assurance and adherence to specifications.
- Collaborated with team members to troubleshoot equipment issues effectively.
- Followed safety protocols to ensure a safe working environment for all staff.
- Assisted in training new operators on machine operation and safety procedures.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Comply with company policies regarding quality control procedures.
- Inspect finished workpieces to ensure conformance with specifications.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Collaborate with other departments when necessary for successful completion of projects.
Education
Some College (No Degree) - CNC Machining
McHenry County College
Crystal Lake, ILSkills
- Quality assurance
- Customer service
- Operations management
- Equipment troubleshooting
- Safety compliance
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Conflict resolution
- Process optimization
- Work inspections
- Performance metrics
- Client consultation
- Multitasking and organization
- Industry knowledge
- Client communication
Certification
- CNC Machine Certified
- Forklift Certified (expired)
Timeline
Independent Contractor
self
01.2023 - 12.2024
Machine Operator
Fabrik Molded Plastics
06.2016 - 07.2023
Some College (No Degree) - CNC Machining
McHenry County College