Andy Albers
Cicero
Summary
Accomplished veterinary Hospital Manager 10-year history of achievement in the field. Committed to meeting and exceeding all performance objectives and implementing successful change management initiatives. Expertise in strategic financial planning, employee coaching and veterinary facility management. Commended for outstanding organizational skills, leadership skills, and financial acumen.
Overview
11
11
years of professional experience
Work History
Hospital Manager and Peer Development Partner
Old Town Animal Care Center (NVA)
01.2023 - Current
- Improved patient satisfaction by implementing effective communication strategies between hospital staff and patients
- Developed and maintained a safe environment for patients, visitors, and staff through regular inspections of hospital facilities
- Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques
- Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels
- Lead the business to its most profitable year by closely monitoring costs and monthly P&L evaluation
- Worked with multiple other hospital managers to improve financial performance and staff engagement.
- Held a monthly meeting for all division leadership to review financial reporting
House Manager
Berger Household
01.2021 - 01.2023
- Scheduled and managed a team of 8-10 household employees
- Conducted entry/exit interviews and supervised training for all employees as required
- Implemented multiple projects to streamline communication and improve efficiency throughout the work environment
Contact Tracing Supervisor
North Lawndale Employment Network/Chicago Public Health
01.2020 - 01.2021
- Supervised a team of 15+ to perform contact tracing and other public health jobs related to the
- COVID-19 pandemic
- Managed multiple projects including training and transitioning employees to new job responsibilities
- Worked with both a non-profit and government agency simultaneously to meet all required goals
- Delivered reports on employee performance and achievements monthly
Route Manager
Hinsdale Pet Memorial Services
01.2016 - 01.2020
- Supervised drivers and clients for multiple business-to-business routes throughout the Chicagoland area
- Managed 50+ veterinary hospital clients working to ensure a mutually beneficial relationship
- Worked with a team of 10+ to improve performance, consistently meeting all deadlines and goals
- Conducted weekly inventory audits for clients and the company
Clinic Lead
Vetco Veterinary Clinic
01.2014 - 01.2016
- Supervised 2-5 employees to run mobile pet care clinics and provide a quality customer experience
- Balanced accounts and reconciled business income each day
- Worked directly with struggling employees to improve job performance
- Trained in and performed Veterinary Assistant tasks as needed
Education
Master of Business Administration - Healthcare Administration
Olivet University
Bourbonnais, IL2022
Bachelor of Arts - Bible/Music
Moody Bible Institute
Chicago, IL2013
Skills
- Employee supervision
- Finance and Accounting
- Budgeting (P&L)
- Business strategy
- Healthcare ethics and compliance
- Quality improvement in a healthcare environment
- Managing employee issues
- Veterinary Assistant training
- Hiring/Interviewing
- Running payroll
- Project management
- Tracking employee performance
- Microsoft Office (Excel, Word, Outlook, Powerpoint)
- Customer service
- Negotiation/Communication
- Problem-solving
- Technology Integration
- Operations management
- Peer development
Timeline
Hospital Manager and Peer Development Partner
Old Town Animal Care Center (NVA)
01.2023 - Current
House Manager
Berger Household
01.2021 - 01.2023
Contact Tracing Supervisor
North Lawndale Employment Network/Chicago Public Health
01.2020 - 01.2021
Route Manager
Hinsdale Pet Memorial Services
01.2016 - 01.2020
Clinic Lead
Vetco Veterinary Clinic
01.2014 - 01.2016
Bachelor of Arts - Bible/Music
Moody Bible Institute
Master of Business Administration - Healthcare Administration
Olivet University
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