Andry Ellen
Schaumburg
Summary
Professional receptionist known for exceptional customer service and proactive problem-solving. Skilled in managing multi-line phone systems and maintaining accurate client records, contributing to improved client satisfaction and streamlined office operations.
Overview
2
2
years of professional experience
Work History
Receptionist Administrator
Heavenly Massage
Schaumburg, IL Morton Grove,IL Mount Prospect,IL
04.2024 - Current
- Managed front desk operations, ensuring seamless appointment scheduling and customer service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Resolved client inquiries and concerns promptly, enhancing overall satisfaction rates.
- Coordinated communication between therapists and clients to optimize service delivery.
- Maintained accurate records of client interactions and transactions using CMS software.
- Developed and implemented office procedures that improved workflow consistency.
- Assisted in inventory management, tracking supplies to support operational efficiency.
Education
High School Diploma -
Schaumburg High School
Schaumburg, ILSkills
- Reception management
- Appointment setting
- Multi-line phone management
- Client management
- Client relations
- Document management
- Payment collection
- Data entry
- File organization
- Multitasking and organization
- Policy enforcement
- Customer service
- Phone and email etiquette
- Supply management
- Financial recordkeeping
Timeline
Receptionist Administrator
Heavenly Massage
04.2024 - Current
High School Diploma -
Schaumburg High School