Andrew Yacoub
Des Plaines
Summary
Business-minded relationship banker bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.
Overview
4
4
years of professional experience
Work History
Relationship Banker
Wintrust Financial
10.2024 - Current
- Cultivated strong client relationships through personalized banking solutions.
- Assisted clients in navigating financial products, enhancing customer satisfaction and retention.
- Collaborated with team members to streamline account opening processes, improving efficiency.
- Resolved customer inquiries effectively, maintaining high service standards and fostering loyalty.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
CSR/Teller
Wintrust Financial
07.2021 - 10.2024
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Handled transactions efficiently using point-of-sale systems to ensure smooth operations.
- Developed knowledge of products and services to enhance customer interactions.
- Collaborated with team members to address customer needs and improve service delivery.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Education
Associate of Arts - Business Communication
Oakton Community College
Des Plaines, IL05-2026
High School Diploma -
Maine East High School
Park Ridge, IL05-2021
Skills
- Attention to detail
- Critical thinking
- Conflict resolution
- Relationship building
Languages
Assyrian
Native or Bilingual
Timeline
Relationship Banker
Wintrust Financial
10.2024 - Current
CSR/Teller
Wintrust Financial
07.2021 - 10.2024
Associate of Arts - Business Communication
Oakton Community College
High School Diploma -
Maine East High School