Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrew Yacoub

Des Plaines

Summary

Business-minded relationship banker bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.

Overview

4
4
years of professional experience

Work History

Relationship Banker

Wintrust Financial
10.2024 - Current
  • Cultivated strong client relationships through personalized banking solutions.
  • Assisted clients in navigating financial products, enhancing customer satisfaction and retention.
  • Collaborated with team members to streamline account opening processes, improving efficiency.
  • Resolved customer inquiries effectively, maintaining high service standards and fostering loyalty.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.

CSR/Teller

Wintrust Financial
07.2021 - 10.2024
  • Assisted customers with inquiries, providing accurate information and effective solutions.
  • Handled transactions efficiently using point-of-sale systems to ensure smooth operations.
  • Developed knowledge of products and services to enhance customer interactions.
  • Collaborated with team members to address customer needs and improve service delivery.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Education

Associate of Arts - Business Communication

Oakton Community College
Des Plaines, IL
05-2026

High School Diploma -

Maine East High School
Park Ridge, IL
05-2021

Skills

  • Attention to detail
  • Critical thinking
  • Conflict resolution
  • Relationship building

Languages

Assyrian
Native or Bilingual

Timeline

Relationship Banker

Wintrust Financial
10.2024 - Current

CSR/Teller

Wintrust Financial
07.2021 - 10.2024

Associate of Arts - Business Communication

Oakton Community College

High School Diploma -

Maine East High School
Andrew Yacoub