Andres Velasco
Chicago
Summary
Committed to highest level of professionalism &' customer enjoyment. Serving customers with smile & here to give others with joy & passion. Recent graduate with excellent problem-solving skills. Detail-oriented & able to learn new concepts quickly. Organized & motivated person eager to apply time management & organizational skills in various environments. Developed strong customer service and communication skills in fast-paced retail environment, looking to transition into new field. Proven ability to assist customers effectively, manage tasks efficiently, and maintain positive atmosphere. Seeking to leverage these skills in new setting to contribute to team's success. Offering excellent interpersonal skills and keen sense of responsibility, ready to learn and grow in customer-focused environment. Brings natural ability to interact with customers and assist with their needs, including bagging items and maintaining store cleanliness. Ready to use and develop organizational and customer service skills in front-end position role. Dynamic Front-End Courtesy-Clerk with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
1
1
year of professional experience
Work History
Front End Courtesy Clerk
Mariano's
Chicago, IL
01.2025 - Current
- Assisted customers with inquiries &' provided product information to enhance shopping experience.
- Maintained organization of sales floor, ensuring a welcoming environment for shoppers.
- Stocked shelves and arranged displays to promote products effectively and maximize visibility.
- Supported management team by training new employees on store policies &' customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction &' loyalty to the brand.
- Maintained a clean &' organized store environment by promptly returning shopping carts to designated areas, ensuring easy access for shoppers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Enhanced customer satisfaction by efficiently bagging groceries and offering assistance with loading items into vehicles.
- Contributed to positive customer interactions by remaining professional and patient while handling inquiries or complaints.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted in maintaining store safety by promptly addressing spills or other hazards, keeping aisles clear for customer traffic.
- Complied with all company policies and procedures related to health regulations, ensuring a safe shopping environment for customers at all times.
- Participated in ongoing training opportunities to further develop skills and knowledge related to front end operations, staying informed of industry trends and best practices.
- Collaborated with team members to provide seamless service during high-traffic periods, facilitating faster checkouts for customers.
- Increased productivity within the front end team through effective communication regarding task assignments and priorities during shifts.
- Supported a friendly shopping experience by greeting customers upon entering the store and providing helpful directions when needed.
- Assisted colleagues in completing various tasks as needed, contributing to a positive and collaborative team environment.
- Trained new employees on customer service, money handling and organizing strategies.
Education
High School Diploma -
Steinmetz College Prep
Chicago, IL06-2022
Skills
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Attention To Detail
- Organization
- Multi-Tasking
- Workplace safety
- Store maintenance
- Bagging expertise
- Teamwork and collaboration
- Complaint handling
- Positive attitude
- Efficient and courtesy
- Outgoing and friendly
- Strong work ethic
- Dependable and reliable
- Guest greeting
- Cart collection
- Cart returns
- Effective communication
- Safety awareness
- Problem resolution
- Flexible schedule
- Loading and unloading carts
- Professional appearance
- Cart retrieval
- Cart returns understanding
- Hospitality and accommodation
- Shopping cart collection
- Attention to detail
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Product Knowledge
- Resilience
- Friendly
- Cash Handling
- Adaptability
- Customer Satisfaction
- Problem-Solving
- Scanning
- Warehouse Safety
LANGUAGES
English (Fluent)
Spanish (Intermediate)
CONTACT
- 312-687-8491
- AndresVelasco1122@gmail.com
- Www.linkedin.com/in/andrew-velasco-8835b6261
Timeline
Front End Courtesy Clerk
Mariano's
01.2025 - Current
High School Diploma -
Steinmetz College Prep