Andrew Nichols

• Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
• Fostered collaborative relationships with key stakeholders in the community, creating a positive brand image for all locations.
• Launched new products and services successfully across all units, leading to increased market share in competitive industry sectors.
• Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.

• Trains and develops incoming Managers.
• Maintains Training store metrics.
• Mentors and continues to train after MIT graduation.
• Maintains all other General Manager duties as mentioned below.

• Interviews, hires, onboards, trains, develops and retains management and sports bar team members and assists and provides support to department managers in hiring, training and development.
• Accountable for overall sports bar performance and sales building activities.
• Responsible for monthly Profit and Loss (P&L) statement results and required action.
• Oversees overall labor performance vs. budget.
• Coaches team member and management behaviors.
• Interacts with guests in the dining room and the bar, makes personal connections and seeks specific feedback about their experience.
• Diligently follows and enforces food and general safety requirements and models behavior that protects them and others
• Oversees all sports bar training initiatives and ensures proper execution of training programs, inclusive of the Wing Certified Trainer (WCT) selection and program execution.
• Responsible for timely resolution of all guest complaints.
• Oversees high-impact guest experience initiatives, AV and technology experiences within the sports bar.
• Generates sales forecasts and creates efficient weekly labor schedules for sports bar team in line with labor standards.
• Handles team members’ and management’s complaints or concerns by actively listening, involving the necessary individuals, investigating and appropriately Resolving the matter.
• Mentors, coaches, counsels, disciplines and terminates team members and management as needed

Achievements

• -12.5% SSS; Highest MCI in region;
• Ran an EBITDA of 34% for the year
• District best loyalty attachment rate of 38% YTD;
• TUFK’s contribution exceeded goal by over $4100.
• Brand Champ Champion for District – sending out recognition weekly.
• Rolling Turnover is 54%. Which is best in the District.
• Had more InMoment surveys than any other SB in district, at 699 with a 94.1% score.

• Responsible for creation and execution of strategic sales building plan.
• Directly responsible for all Food costs and associated action plans.
• Properly follows accrual process and proactively manages purchases to keep accruals to a minimum.
• Supports GM with overall labor performance vs. budget.
• Responsible for all zone rollouts and introductions of new products, tools and services.
• Ensures all mandated tools are utilized and completed with integrity.
• Reviews and analyzes overall inventory.
• Responsible for creating an environment compliant to safety, cleanliness, and sanitation standards.
• Trains, develops and retains Team Members.
• Has direct management responsibilities including Team Member performance evaluation and the right to make decisions regarding hiring and firing.
• Directly oversaw and managed the performance and development of HOH Team Members.
• Responsible for overseeing proper HOH Wing Certified Trainer (WCT) selection and training program execution.
  

Achievements

• Lowered total cost through budgeting and exceeded PACE by 1.89% YTD.
• Assisted in maintaining position at the top 5% of the company.
• Exceeded staffing levels and total Labor productivity metric.
• Led a team of 64 team members in achieving training store status.

• Management of general day to day operations of the bar
• Team Member Training and Development
• Bar Operations and Bar COS
• Trained, developed and maintained staffing levels.
• Direct management responsibilities including Bartender performance evaluation and the right to make
  recommendations regarding hiring and firing.
• Oversees proper Bartender Wing Certified Trainer (WCT) selection and training program execution
• Ensures compliance (for direct reports) on all training and certification requirements (including responsible
  alcohol service)
• Creates and drives innovative ways to improve Bar sales
• Overall responsibility for Bar Cost of Sales and variances.

Achievements

• Lowered and maintained Bar COS from 1.7% to .99%
• Exceeded staffing levels and certified training pars.
• Won multiple market wide sales contests.