Andrew Murphy
Sheridan
Summary
Dynamic and results-oriented Operations Manager with 3 years of experience in overseeing and optimizing daily operations across multiple departments. Proven track record in streamlining processes, improving efficiency, and leading cross-functional teams to achieve business goals. Adept at managing resources, budgets, and supply chains while maintaining a strong focus on operational excellence, customer satisfaction, and profitability. Skilled in data analysis, problem-solving, and decision-making, with a deep understanding of industry best practices and compliance standards. A collaborative leader, committed to fostering a culture of continuous improvement and driving measurable performance outcomes.
Overview
6
6
years of professional experience
Work History
Operations Manager
NFI Industries
05.2024 - Current
- Oversaw daily operations of a 3PL warehouse, ensuring efficient order fulfillment, inventory management, and timely shipping for clients across multiple industries.
- Managed and optimized warehouse workflows, reducing operational costs through process improvements and lean methodology.
- Led a team of 50+ employees, including warehouse staff, supervisors, and drivers, with a focus on safety, training, and performance management.
- Coordinated inbound and outbound logistics for a wide range of products, ensuring adherence to client specifications, regulatory compliance, and quality standards.
- Developed and maintained strong client relationships, providing regular reports on performance metrics and proposing solutions to improve service levels.
- Led cross-functional teams in project management, driving successful client onboarding, process changes, and system integrations within deadlines.
Operations Supervisor
National Freight Inc
08.2022 - 05.2024
- Direct and manage drivers and dockworkers; moving freight in a safe and cost-effective manner
- Develop daily delivery plans utilizing equipment, manpower and resources to ensure efficient and cost-effective operations
- Analyzed operational performance through direct observation, interpretation of reports and collaboration with co-manager
- Developed skills to be more effective and efficient in labor planning to ensure productivity goals are met within a timely manner
- Troubleshooting daily opportunities that arise and making the necessary decisions to succeed in production and training needs
- Building good relations with associates and coworkers, team building and morale
- The ability to give and receive effective feedback
- Creating and implementing a structured work environment
- Learning and executing the importance of continuous improvement and self-growth
- Constructed e-commerce solution within Distribution Center for new clients
- Designed and implemented concept of operation for pick and pack-out assembly line to improve efficiency along with receiving and shipping processes
- Managed and lead a shift of 17 people while achieving the targeted KPI metrics, safety goals and financials
- Participated in daily review meetings with customer service from Target, Starbucks and Deliverr teams
Management Intern
National Freight Inc
05.2021 - 08.2021
- Constructed e-commerce solution within Distribution Center for new clients
- Designed and implemented concept of operation for pick and pack-out assembly line to improve efficiency along with receiving and shipping processes
- Managed and lead a shift of 17 people while achieving the targeted KPI metrics, safety goals and financials
- Participated in daily review meetings with customer service from Target, Starbucks and Deliverr teams
Door To Door Sales
Caliber Communications
05.2019 - 06.2020
- Influenced customers of cable/satellite to replace their current service with Dish Network and maintained a 94 % customer retention rate
- Trained and critiqued interns in the sales process
Education
Bachelors of Science - Organizational Leadership
Illinois State University
Normal, Illinois08.2022
Skills
- Relationship building
- Creating and updating WI & SOP docs
- Office 365
- PowerPoint
- Excel
- Employee evaluations
- Inventory control process improvement
- Time Management
- Staff training and development
- Data Analysis
- Safety programs
- Adaptive team player
- Yard View (YMS)
- Proprietary WMS
- Effective feedback
- Creating and implementing a structured work environment
- Continuous improvement
- Self-growth
Timeline
Operations Manager
NFI Industries
05.2024 - Current
Operations Supervisor
National Freight Inc
08.2022 - 05.2024
Management Intern
National Freight Inc
05.2021 - 08.2021
Door To Door Sales
Caliber Communications
05.2019 - 06.2020
Bachelors of Science - Organizational Leadership
Illinois State University
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