Andrew Mettler
Alhambra
Summary
Dedicated Service Technician with over four years of experience in fiber optic installation and repair. Proven ability to resolve issues efficiently and provide exceptional customer service while adhering to industry regulations and safety protocols.
Overview
2026
2026
years of professional experience
Work History
Service Technician
Highland Communication Services (City of Highland)
Highland, IL
2019 - Current
- CDL (class B) and CPR/First Aid Certification, along with knowledge of ITU,NESC, NEC and other regulatory standards.
- Responsible for the preparation, installation and testing of fiber optic lines in commercial and residential settings.
- Performs all types of premise wiring including; twisted pair,copper, coaxial cable and fiber optic cable. Installs inside equipment such as; power supplies, battery backups, optical line terminals, optical network terminals, network, interface devices, demarcation points and other equipment as needed.
- Operates vehicles, hand tools, power tools, ladders, VCR's, televisions, signal level meters, volt meters, converters, cable locators, leakage detection devices and test equipment.
- All work is performed in accordance to the latest revision of the National Electric Safety Code, National Electric Code, ITA and all other applicable standards and regulations.
- Trained junior technicians on equipment handling and safety protocols, enhancing team proficiency.
- Explained diagnostic findings to customers and outlined repair or service options.
- Equipment knowledge: Optical Time Domain Reflectometers, Light Power Meter and Source, Electrical Multi-Meter, CAT Cable Certifier, COAX Cable Certifier, Network Analyzer, and Fusion Splicer.
Light and Power
City of Highland
Highland, IL
2017 - 2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Operated lawn maintenance equipment, including mowers, trimmers, and blowers.
- Performed routine landscape tasks, ensuring quality and consistency in service delivery.
- Assisted in maintaining clean and safe work environments by following safety protocols.
Line Cook/Dishwasher
Flanagans
Highland, IL
2016 - 2018
- Prepared and cooked menu items to maintain high-quality standards.
- Assisted in managing kitchen inventory and ensuring proper food storage procedures.
- Collaborated with team members to optimize workflow during peak hours.
- Maintained cleanliness and organization of workstations following health regulations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Dishwasher
Diamond Mineral Springs
Highland, IL
2013 - 2016
- Operated dishwashing equipment to ensure cleanliness and sanitation standards.
- Coordinated with kitchen staff to maintain efficient workflow during peak hours.
- Assisted in training new employees on proper dishwashing techniques and safety protocols.
- Monitored inventory levels of cleaning supplies and communicated needs to management.
Education
High School Diploma -
Highland High School
Highland01-2018
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Service reports
- Heavy lifting
- Professional and courteous
Timeline
Service Technician
Highland Communication Services (City of Highland)
2019 - Current
Light and Power
City of Highland
2017 - 2019
Line Cook/Dishwasher
Flanagans
2016 - 2018
Dishwasher
Diamond Mineral Springs
2013 - 2016
High School Diploma -
Highland High School