Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANDREW Lemayian

Normal,IL

Summary

An enthusiAstic office mAnager with a good grasp of financial, customer service and administrative requirements. a friendly and motivated team player with a professional demeanor and superior attention to detail. Boast of being a talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Able to adapt easily to changing demands and learns new information quickly. Accomplished leader and team manager. am a driven front desk agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Excellence in fast-paced environments with motivational management style and resourceful mindset.

Overview

6
6
years of professional experience

Work History

Front Desk Manager

Office of international engagement
09.2019 - Current

Assisted during orientations, fairs, previews, meetings, and other events hosted by OISP

  • Prepared documents and envelopes for mailing using E-Ship Global, DHL, USPS, campus mail, etc
  • Dropped off, picked up, and distributed incoming and outgoing mail
  • Prepared packets and flyers for programs and events
  • Accurately performed general clerical duties including data entry, filing, copying, faxing, and scanning
  • Discreetly handled confidential or privileged governmental documents
  • Ran office errands on campus
  • Escorted OISP guests around campus
  • Assisted with social media projects
  • Other duties as assigned and necessary including (but not limited to): general cleaning, assisting with inventorying, maintaining general organization of office, work room and back room, organizing and replenishing program/informational material
  • Some lifting, transporting, or moving materials.

Night Operations Desk Manager

University Housing Services- Illinois State University
05.2019 - 08.2019
  • Served as information and referral source, handled emergency situations, enforced university policies and procedures, performed clerical duties, checked keys & IDS, secured doors, controlled guest access as well as other duties as assigned.
  • Handled escalated student complaints tactfully while finding solutions that met their expectations, ultimately protecting housing's reputation

Assistant Secretary

Interveg Exports Limited
06.2018 - 12.2018
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Adhered to security requirements by screening visitors, updating logs and issuing temporary passes
  • Responded to telephone inquiries from clients and [Job Title]s and delivered information to inform and educate callers
  • Kept reception area clean and organized to provide visitors with positive first impression of company
  • Greeted visitors and appropriately directed to designated areas; answered phone calls quickly and efficiently.
  • Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
  • Created and updated records and files to maintain document compliance.

Education

College degree - Philosophy

Illinois State University
Normal, IL
08.2024

High School Diploma -

Aga Khan Academy
Nairobi, Kenya
01.2018

Skills

  • Organization and efficiency
  • Resourceful
  • Dedicated team player
  • Transporting files
  • Multitasking and prioritization
  • Marketing tactics
  • Maintaining cleanliness
  • Deadline-oriented
  • Customer Service
  • Check-in and Check-out Procedures
  • Problem-solving skills
  • Problem-Solving
  • Employee Training

Languages

Swahili
Native or Bilingual

Timeline

Front Desk Manager

Office of international engagement
09.2019 - Current

Night Operations Desk Manager

University Housing Services- Illinois State University
05.2019 - 08.2019

Assistant Secretary

Interveg Exports Limited
06.2018 - 12.2018

College degree - Philosophy

Illinois State University

High School Diploma -

Aga Khan Academy
ANDREW Lemayian