Summary
Overview
Work History
Education
Skills
Timeline
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ANDREW JORDAN

Chicago

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

SOC Analyst Internship

Discover Financal Services
06.2024 - 08.2024
  • Conceived, developed, tested, and deployed security alerts that successfully identified Indicators of Initial Access Brokers (IABs) on the company's network
  • Leveraged a suite of cybersecurity tools including SentinelOne, Splunk, ThreatWire, Bricatta, and Demisto to monitor, analyze, and respond to security incidents
  • Assisted in the analysis and triage of security incidents, contributing to the overall security posture and threat response strategy
  • Worked closely with senior analysts and other departments to refine alert criteria and improve detection capabilities
  • Documented alert development processes, created detailed incident reports, and provided recommendations for future improvements.

IT Support Specialist

Loyola University Chicago
08.2022 - Current
  • Assist users with hardware/software issues, ensuring minimal downtime and enhanced productivity
  • Update drivers, maintaining system efficiency and reducing troubleshooting time
  • Designed AV systems for classrooms, improving learning environments
  • Built classroom AV systems, enhancing educational technology infrastructure.

Technician

South City Computers
02.2017 - 05.2017
  • Delivered technical support for hardware/software issues, ensuring client satisfaction through clear communication
  • Diagnosed and repaired PCs, laptops, and peripherals, leading to high-quality technical resolutions
  • Performed system installations, updates, and maintenance, enhancing system reliability and performance
  • Provided user-friendly advice, fostering repeat business and strong customer relationships.

Education

BA - Cybersecurity

Loyola University Chicago
12.2025

Skills

  • Intrusion and Threat Detection Security Monitoring
  • Hardware & Networking Operating Systems DOS & Unix
  • Incident Response
  • Compliance Monitoring
  • Application security
  • Helpdesk call support
  • System enhancement
  • IT Security Management
  • System Configuration
  • Desktop support

Timeline

SOC Analyst Internship

Discover Financal Services
06.2024 - 08.2024

IT Support Specialist

Loyola University Chicago
08.2022 - Current

Technician

South City Computers
02.2017 - 05.2017

BA - Cybersecurity

Loyola University Chicago

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ANDREW JORDAN