Andrew Garcia

• Maintained database systems to track and analyze operational data.
• Maintained personnel records and updated internal databases to support document management.
• Devised and implemented processes and procedures to streamline operations.
• Flexible to job responsibility changes.
• Provides support to other roles and locations as needed.

• Supported the achievement of team and departmental revenue objectives.

• Acknowledged for achieving exceptional customer satisfaction and follow-through with strong ability to connect and educate customers, build trust, and foster relationships.

• Created a welcoming and interactive client experience with information and advice on all products and services to efficiently close sales.

• Guided clients through complex solutions across multiple product categories and services in-home, in-store, and virtually.

• Seamlessly incorporateed knowledge across all categories to build broader, more impactful solutions.

• Maintained relationships with other employees across channels through coaching and supervision to ensure a smooth process with customer satisfaction and sales.

• Delivered solutions across every channel of Best Buy with a full understanding of all sales and transactional systems.

• Executed both basic and advanced diagnostic and repair work on all Tesla vehicles. From body panel replacement to wiring harness troubleshooting and repair/replacement.
• Collaborated with team members to maximize repair efficiency and ensure exceptional product delivery, including vehicle transportation between facilities.
• Operated a variety of high-quality hand, power, and shop tools. Including Tire Mounting and Balancing Machine and Alignment Rack.
• Utilized a company supplied laptop for vehicle software diagnostics and in person training. Both remotely and locally.
• Accurately documented repairs for customer summary and inspect and maintain shop equipment, requesting replacements as necessary.
• Provided direct feedback to Tesla's head design and engineering teams to continuously enhance repair procedures and products.
• Maintained a collaborative, inclusive, and respectful attitude in a dynamic environment everyday.

• Meeting and greeting the prospective client at the door to engage them in conversation and ensuring they felt welcome; identify purchasing indicators; provide exceptional customer service throughout sales experience.

• Once I engaged with the customer and understood their needs, I would obtain contact information to maintain sales pipeline to continue communications via email, phone or text to follow-up, present new information and/or inform of upcoming sales promotions that would assist with purchasing potential.

• Responsibilities included scheduling, coaching, team-lead, coordinate and review monthly team evaluations; weekly district manager calls, including Wireless Consultant duties; and general administrative duties.

• Recruiting/prospect local businesses for sales opportunities of business products and/or services.

Assisted the Project Manager with the following during/after a department’s relocation (from one building to another).

• Networking (locate facility LAN ports to corresponding server).

• Install computer consoles (setting up new computers, scanners, etc. at workstations).

• Various general duties to ensure timely and operative installations; completed projects on time and/or ahead of schedule.

• Reimaged Windows systems for new workstation operation.