Andrew Edwards

Perform comprehensive, detailed, analytical, and investigative case record reviews within an assigned geographical location to determine compliance with Federal Supplemental Nutrition Assistance Program (SNAP) regulations, State regulations and Department of Human Services (DHS) procedures designed to improve program access and operations management and to reduce expenditures and avoid quality control errors.

Conducts interviews with public assistance recipients, responsible relatives, and collateral contacts.

Prepare narrative reports on case review findings using Microsoft Office Suite programs for submittal to the Bureau and/or U.S. Department of Agriculture Food and Nutrition Services (USDA-FNS)

Reviews, studies, and applies Federal and State SNAP policies, procedures, and regulations as well as DHS policies, rules and procedures governing public assistance programs included in the review sample.

• Controlled assignments in a broad range of departmental activities within the call center, intake and processing for the Department of Human Services.
• Demonstrate the knowledge and ability to to apply policy procedures to act on known information to qualify/re-certify customers for ongoing benefits by reviewing submitted verifications and documentation in order to evaluate house hold composition, income and assets to eliminate under and over budgeting income in the system to to maintain accurate and benefits current for income eligible customers.
• Maintain customer contact by telephone or correspondence to relay approved, denied or communicate missing verification's and documents to keep cases current and take appropriate actions outlined in state policy.

• Assisted in development of procedures and policies to maintain peace and order in facility.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Searched building and grounds, living quarters, and work areas for contraband.
• Investigated and responded to incidents of inmate misconduct.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Conducted routine and emergency head counts.
• Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.

• Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
• Conducted daily site inspections to identify potential safety hazards.
• Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
• Gathered and disposed of worksite debris to remove safety hazards.
• Dug trenches and set up forms to specified requirements for concrete pours.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Loaded, unloaded, and moved material to and from storage and production areas.

• Responded to emergency calls and provided medical assistance to injured individuals.
• Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
• Collaborated with other emergency responders on scene to establish adequate fire suppression.
• Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
• Educated public and community members on fire safety and prevention methods to provide life-saving techniques.