Andrew Collier
Naperville
Summary
Customer and employee oriented Business Leade with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented, consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Cintas Corporation
04.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Comprehensive P&L responsibility responsible for developing and implementing strategies to deliver year over year organic and earnings growth,
- Cross functional responsibility spanning across Production Operations, Account Management, Sales, Accounting, Health and Safety.
SAP Training Director
Cintas Corporation
04.2019 - 04.2020
- Led ERP implementation and training for Cintas largest Business Division across US and Canada ($7 Billion Division, 357 field Locations).
- Developed engaging e-learning modules that allowed employees to access training materials remotely, increasing accessibility.
- Optimized scheduling processes for in person instructor-led training, maximizing resource utilization while minimizing disruptions to daily operations.
- Increased employee retention by implementing ongoing professional development opportunities and mentorship programs.
- Provided regular feedback on employee performance during training sessions, fostering a culture of continuous improvement and personal growth.
SAP Change Management
Cintas Corporation
04.2018 - 04.2019
- Oversaw change management efforts for pre-implementation of ERP system, effectively minimizing disruptions to operations and staff morale.
- Implemented change management strategies during transitional period, minimizing disruption while maintaining productivity levels across teams.
- Regularly reported study progress updates to executive leadership, facilitating informed decision-making regarding resource allocation or strategic direction changes as needed.
- Contributed to change management initiatives by providing guidance on adapting to new systems and processes within the organization.
Service Manager
Cintas Corporation
01.2016 - 04.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
E5 Sergeant - Cavalry Scout
Ohio Army National Guard
02.2011 - 02.2017
- Led squad members in high-stress environments, demonstrating effective decision-making under pressure.
- Facilitated debriefing sessions following missions or exercises, identifying areas for improvement and implementing corrective actions as needed.
- Collaborated with interagency partners to enhance coordination efforts during joint operations or shared initiatives.
- Specialized training focused on marksmanship, leadership, physical fitness, self-defense, land navigation, and expert knowledge on militarized weapon systems and vehicles.
Education
Bachelor of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH12.2013
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Time Management
- Training and Development
- Customer Relationship Management
- P&L Management
- Project Management
- Exceptional interpersonal communication
- Project Planning
Accomplishments
- Business Development: - Spearheaded financial and culture turnaround of acquisition facility.
- Achieved Outstanding Achievement Award (Top 10% of Locations) five times.
- Number one Sales Team within $400 Million Region (2022)
Certification
- Six Sigma Green and Blue Belt Certifications
Timeline
General Manager
Cintas Corporation
04.2020 - Current
SAP Training Director
Cintas Corporation
04.2019 - 04.2020
SAP Change Management
Cintas Corporation
04.2018 - 04.2019
Service Manager
Cintas Corporation
01.2016 - 04.2018
E5 Sergeant - Cavalry Scout
Ohio Army National Guard
02.2011 - 02.2017
Bachelor of Science - Criminal Justice
University of Cincinnati
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