Andrew Brundage

• Sell Premium Seating to new customers; responsible for renewing contracts for existing customers
• Develop and maintain client relationships in keeping with standards of Live Nation
• Develop and execute business plans for the Premium Experiences program including: pricing, advertising/marketing, expense outline, etc
• Create and manage operating expense budget and adhere to budget parameters
• Responsible for collection of accounts receivable
• Participate in events, promotions, client entertainment and other activities as required
• Responsible for facilitating on-site program operations and client entertainment at concerts
• Manage ticket distribution to clients
• Assist in negotiation with internal and external vendors pertaining to the Premium Experiences program under the direction of the GM
• Directly oversee the Guest Experience Hosts; responsible for their growth and development inside of the Premium Experiences program

• Created detailed reports on individual and team-wide sales performance for senior management review.
• Generated new leads and established client base by conducting outbound calls and attending industry events.
• Increased group sales revenue by developing and implementing targeted marketing strategies.
• Organized training sessions for new team members, contributing to overall departmental success.
• Achieved high levels of repeat business by nurturing long-term relationships with key clientele.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.