Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Anderson

Crest Hill

Summary

Dynamic professional with a proven track record at Bronco Logistics, excelling in safe driving practices and effective communication. Recognized for enhancing customer satisfaction through prompt issue resolution and maintaining a clean driving record. Skilled in vehicle inspection and diagnostics, ensuring timely deliveries while adapting to changing conditions.

Professional driver with substantial experience in regional transportation. Known for ensuring timely deliveries while maintaining adherence to safety regulations. Strong focus on team collaboration and adaptability to changing needs, consistently achieving results. Reliable, skilled in route planning, vehicle maintenance, and customer service, with reputation for dependability and flexibility.

Overview

22
22
years of professional experience

Work History

Regional Driver

Bronco Logistics
10.2022 - 02.2024
  • Maintained a clean driving record, contributing to the company''s strong safety reputation.
  • Increased customer satisfaction by addressing concerns promptly and professionally.
  • Managed required paperwork efficiently, including bills of lading and delivery receipts, maintaining accurate records for organizational purposes.
  • Navigated various traffic conditions and weather challenges, consistently delivering goods on time and undamaged.
  • Conducted regular vehicle maintenance checks, minimizing breakdowns and maximizing vehicle lifespan.
  • Completed accurate pre-and post-trip inspections of vehicles daily, identifying potential issues early to prevent costly repairs.

Public Service Representative

State of Illinois
01.2002 - 10.2022
  • Implemented educational opportunities for clients seeking self-sufficiency skills such as budgeting or job searching.
  • Adapted quickly to changing priorities and demands, effectively managing multiple tasks concurrently in a fast-paced work environment.
  • Supported continuous improvement initiatives through feedback collection from customers regarding their experiences with agency services provided.
  • Participated in interdepartmental meetings, collaborating with colleagues across various units to improve service delivery overall.
  • Coordinated with external resources and organizations to ensure seamless service delivery for clients in need of specialized assistance.
  • Utilized strong interpersonal skills to establish rapport with a diverse clientele, demonstrating empathy and understanding while maintaining professional boundaries.
  • Enhanced customer satisfaction by efficiently managing inquiries and resolving issues in a timely manner.
  • Contributed to team success by sharing knowledge and expertise, providing guidance and support to junior staff members as needed.
  • Handled complex cases with sensitivity and professionalism, providing appropriate resources and referrals for individuals in need of specialized assistance or crisis intervention.
  • Provided exceptional customer service both over the phone and in person, addressing questions or concerns promptly while maintaining a positive attitude under pressure.

Education

Law Enforcement Administration

Western Illinois University
Macomb, IL

Skills

  • Safe driving practices
  • Repairs and maintenance
  • Weather condition awareness
  • Diagnostics and troubleshooting
  • Effective communication
  • Transportation regulations compliance
  • Safety procedures
  • Adaptable to changing conditions
  • Load securing proficiency
  • Vehicle inspection

Timeline

Regional Driver

Bronco Logistics
10.2022 - 02.2024

Public Service Representative

State of Illinois
01.2002 - 10.2022

Law Enforcement Administration

Western Illinois University

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Andrew Anderson