Andres Garnica

Demonstrated flexibility in various tasks and roles at Touchpoint. Arranged and delivered food to hospital patients as a tray passer, ensuring adherence to company standards. Handled patient calls as a diet clerk, finalizing orders and addressing dietary restrictions. Maintained a friendly and positive attitude towards patients and colleagues. Prepared and cooked meals for patients as a cook, following specific dietary requirements. Confirmed and added patient appointments as a Greater Family Health Phone Operator. Provided information on clinic policies, insurance, and referral issues. Maintained professionalism in dealing with difficult or confrontational calls. Efficiently passed messages from patients to doctors. At Dialysis Care Center I was very hands on training. I learned the responsibilities of a PCT pretty fast. After weeks of training , started to be independent and picking up shifts whenever they need a pct.