Andres Garcia
Chicago
Overview
4
4
years of professional experience
Work History
Move Team Employee
United Airlines
- A Move Team Employee is a Specialty position within the Ramp Service classification that exists in designated locations allocated and authorized by United to perform work related to the movement of aircraft. A Move Team Employee must successfully complete the required training program, including annual recurrent training and testing, consisting of both United and Airport required training. Other responsibilities may include but not limited to - Responsible for Aircraft Tows and maintenance pushback for United Airlines and Alliances. Responsible for Movement of aircraft on taxiway with highspeed tug. Coordinates movement of aircraft from remote locations to terminals, and from the terminals to remote parking areas. Communicate with Operations Center and Aircraft Maintenance on all movements. Support remotely parked aircraft with proper Ground Service Equipment (GSE), such as stairs, ground power units and air conditioning or heat carts. Support the Auxiliary Power Unit (APU) shutdown team. Constant communication with ramp tower and Federal Aviation Administration (FAA) tower while operating on live taxiway. Maintain and service all tow ground equipment
Ramp Service Employee
United Airlines
03.2024 - Current
- Lift baggage, boxes, or cargo weighing up to 70 lbs. when loading/unloading aircraft, carts, and containers. Loading/unloading may require lifting over 100 items for a single aircraft. Push/pull loaded and empty carts and containers during loading/unloading operations. Couple/uncouple carts and/or cargo container dollies. Ascend/descend jet-way stairs while carrying baggage. Bend/stoop and crawl to move and stack/unstack cargo in aircraft and containers. Complete safety checklists for motorized equipment. Drive and operate motorized equipment (e.g., conveyor belt). Read and interpret aircraft load sheets, checked baggage tags, and cargo labels. Count baggage/cargo being uploaded/unloaded during operations. Use signaling devices to communicate with co-workers or flight crew. Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies.
Cargo Ramp Agent
Swissport International
10.2023 - 03.2024
- Provide all necessary and required under-wing ground support services as contracted by the customer to include, but not limited to marshalling aircraft during arrival and departure, unload passenger luggage and air cargo, bulk and/or containers/pallets onto carts and/or dollies, unload wheelchairs and child strollers and deliver to designated location, provide special handling of luggage/cargo as required or directed, deliver passenger luggage to claim area and unload onto conveyor system, deliver air cargo to appropriate recipient, drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, aircraft de-icing units, baggage carts, cargo dollies and passenger vans, collect and load mail, live animals, wheelchairs and child strollers onto aircraft, Service aircraft water and lavatories, inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found, report all equipment malfunctions to the appropriate supervisor/manager, comply with all federal, state, municipal, airport authority and carrier security requirements, and other duties as assigned.
Insurance Specialist
Abbvie Endochrinology
02.2023 - 10.2023
- Provide subject matter expertise on claim billing, insurance coverage/verification, prior authorization and appeal filing, and limited financial assistance opportunities such as (PAP, LIS, Independent Copay foundation, Copay Cards, etc.) Communicate with insurance payors and providers to investigate pharmacy and medical benefits. Determine patient's financial responsibilities, quantity limits, and prior authorization or pre-certification requirements. Perform QA on benefit verifications and review for reasonableness. Decide whether to reinvestigate or accept. Judge whether to escalate issues/concerns to management- Utilize the appropriate web tools to assess and determine patient eligibility and insurance benefits- Assist offices through the entire document/information filing process for prior authorizations and appeals. Accurately document all necessary information in all appropriate information systems. Coordinate with other departments to ensure timely claim payments. Collect data, establish facts, draw conclusions, and solve problems- Participate in the coordination and assembly of patient and physician mailings. This position is accountable for the accurate and timely filing and processing of prescription claims, prior authorizations, and appeals in alignment with network pharmacy provider agreements to assure appropriate reimbursement for prescription drug claims. This position must diligently monitor prior authorizations and appeals working with the physician and office staff to assure a rapid turnaround resulting in procurement of the drug product for the patient.
Customer Service Airport Lead Agent
Envoy Air
01.2022 - 02.2023
- Supervise a group of Customer Service Agents numbered between five and ten. Create a positive start to a passenger’s trip by being the first to greet the passenger and provide a seamless check-in and ticketing experience. Use appropriate reservation/ticketing software to book itineraries, issue boarding passes, and calculate and collect any appropriate fees. Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings. Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time. Listen to passengers and resolve their issues in accordance with company policies and procedures because of flight interruptions in a timely and friendly manner. Work with baggage service office to track the location of baggage and handle passenger questions. Provide training to new agents and ensure their efficiency and accuracy is up to company standard
Education
High School Diploma -
El Cuarto Ano Charter High School
Licensed Massage Therapist -
Cortiva Institute
Skills
- Utilized bilingual proficiency in English and Spanish to foster inclusive dialogue among varied audience groups
- Enhanced team communication by promoting effective verbal and written exchanges Produced clear documentation to foster improved understanding among colleagues
- Achieved efficient task prioritization by organizing schedules effectively Facilitated teamwork, resulting in timely completion of project objectives Enhanced project timelines through meticulous planning and coordination strategies
- Facilitated collaborative problem-solving sessions to drive innovative solutions and improve team performance
- Achieved successful project completions through seamless teamwork and collaboration Enhanced project efficiency by promoting a culture of cooperation and shared goals Realized significant improvements in team performance through strategic collaboration efforts
- Cultivated strong relationships with colleagues and clients by maintaining a positive and friendly disposition
ACTIVITIES
Puerto Rican Parade Committee of Chicago Event Coordinator; 26th Ward Democratic Organization Precinct Coordinator; Community Outreach for Humboldt Park Health COVID Clinic
Timeline
Ramp Service Employee
United Airlines
03.2024 - Current
Cargo Ramp Agent
Swissport International
10.2023 - 03.2024
Insurance Specialist
Abbvie Endochrinology
02.2023 - 10.2023
Customer Service Airport Lead Agent
Envoy Air
01.2022 - 02.2023
Move Team Employee
United Airlines
High School Diploma -
El Cuarto Ano Charter High School
Licensed Massage Therapist -
Cortiva Institute