Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Andreas Otil

Skokie

Summary

Dynamic individual with hands-on experience in Financial Client Relations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Member Services – Associate

Options Clearing Corporation
05.2022 - Current
  • Continually assisted clearing members with solutions regarding a variety of requests.
  • Bolstered team members working through multiple inquiries regarding corporate actions, data transmission, connectivity, etc.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Developed rapport with both non-clearing members and clearing members.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness.
  • Successfully completed necessary internal updates, audit requests, self-testing, and procedure generation.

Regional Account Manager

NAMSCORP
06.2021 - 04.2022
  • Communicating with clients to ensure that all their needs are understood and addressed.
  • Building strong client relationships to maintain old business and acquire new clients.
  • Acting as the client’s representative in the firm to ensure that their demands are met with a focus on improving the client’s experience.
  • Presented cost/benefit analysis to clients and management.
  • Utilized customer relationship management systems to document client interactions.
  • Reviewed orders and client requests to streamline delivery services and resolve material shortages.

English Educator

Chicago Military Academy
10.2018 - 06.2020
  • Observed and evaluated students’ performance, behavior, social development and physical health.
  • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussion and student-centered learning.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Prepared comprehensive English curriculum for multiple classes.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.

Boys Varsity Volleyball Coach

Chicago Military Academy
11.2018 - 06.2020
  • Encouraged all athletes to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
  • Boosted performance of individual athletes by devising strategic personal training programs
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.
  • Communicated with staff, parents, and athletes on player assessment and chart development course.
  • Prepared athletes for special competitions and tournaments.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.

Education

MBA - Management

Loyola University Chicago, Quinlan School of Business
Chicago, IL
12.2022

Bachelor of Arts - English Education

Illinois State University
Bloomington-Normal, IL
05.2018

Skills

  • Account operations support
  • Customer service
  • Member account management
  • Financial transactions
  • Customer support
  • Database management
  • Document processing
  • Relationship building
  • Service recommendations

Accomplishments

  • Conflict Resolution - Responsible for handling client inquiries, accurately providing information to ensure resolution of product/service complaints and client satisfaction.
  • Collaborated with team of over 50 in the development of a new Clearing Platform: Ovation.
  • Achieved 100% accuracy on audit requests by completing all requests with meticulousness and efficiency.

Certification

  • Microsoft Office Specialist (MOS) - Microsoft.
  • Cisco Certified Network Associate (CCNA) – Cisco Systems, Inc.
  • Salesforce Certified Administrator - Salesforce.
  • Adobe Certified Expert (ACE) – Adobe Systems Incorporated.

Languages

Romanian
Limited Working

Timeline

Member Services – Associate

Options Clearing Corporation
05.2022 - Current

Regional Account Manager

NAMSCORP
06.2021 - 04.2022

Boys Varsity Volleyball Coach

Chicago Military Academy
11.2018 - 06.2020

English Educator

Chicago Military Academy
10.2018 - 06.2020

MBA - Management

Loyola University Chicago, Quinlan School of Business

Bachelor of Arts - English Education

Illinois State University

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Andreas Otil