Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Walker

Cobden

Summary

Dynamic Sales Account Coordinator with a proven track record at Silkworm, excelling in customer retention and upselling strategies. Skilled in ODOO software, I foster strong client relationships, driving account growth and maximizing revenue. Recognized for attention to detail and effective problem-solving, I deliver tailored solutions that enhance client satisfaction.

Experienced with sales coordination and client management, enhancing overall account performance. Utilizes strong organizational and planning skills to streamline sales processes and support team goals. Knowledge of effective client relationship strategies and market analysis.

Overview

16
16
years of professional experience

Work History

Sales Account Coordinator

Silkworm
02.2024 - Current
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Developed tailored sales presentations for prospective clients, resulting in new account acquisitions.
  • Maximized revenue by upselling additional products or services based on client needs analysis.
  • Collaborated with the marketing team to create promotional materials that effectively showcased product offerings.
  • Increased sales by establishing strong relationships with key clients and identifying opportunities for account growth.
  • Conducted market research to identify industry trends and potential sales opportunities.
  • Maintained accurate records of client interactions, developing data-driven insights to inform future sales strategies.
  • Currently use Word, Excel and ODOO programs.

Owner

In Home Daycare
01.2021 - 02.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.

Administrative Assistant

Curt's Classics
01.2019 - 06.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.

Medical Receptionist

Memorial Hospital of Carbondale
03.2011 - 10.2013
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Assistant Senior Tellor

SIU Credit Union
08.2009 - 07.2011
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Maintained confidentiality for all bank transactions regarding but not limited to, withdrawals, deposits for checking and/or savings accounts, opening new accounts, closing accounts, authorizing check cashing requests.
  • Responsible for opening and closing, reconciling other bank tellers cash drawers.

Education

No Degree - General Studies

Shawnee Community College
Ullin, Illinois

Skills

  • Performance tracking
  • ODOO software
  • Sales planning
  • Customer retention
  • Upselling strategies
  • Account management
  • Sales supervision
  • Sales analytics
  • Floor operations
  • Problem-solving
  • Time management, Multitasking
  • Attention to detail

Timeline

Sales Account Coordinator

Silkworm
02.2024 - Current

Owner

In Home Daycare
01.2021 - 02.2024

Administrative Assistant

Curt's Classics
01.2019 - 06.2021

Medical Receptionist

Memorial Hospital of Carbondale
03.2011 - 10.2013

Assistant Senior Tellor

SIU Credit Union
08.2009 - 07.2011

No Degree - General Studies

Shawnee Community College

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Andrea Walker