
Personable and reliable server with over 5 years of experience in high-volume and upscale dining environments. Known for delivering exceptional guest experience and increasing sales through strategic upselling.
Passionate about hospitality and committed to providing a welcoming experience to every guest.
-Provide service in both tasting menu and a lá cartė formals in a contemporary Asian-American
restaurant averaging 150-300 nightly covers
- Manage a section of approximately 40 guests per shift while maintaining detailed course pacing and flipping tables in 90 minutes
-Guide guests through seasonal menus, explaining ingredients, preparation methods, and flavor profiles
-Collaborate closely with kitchen and bar teams to ensure timing accuracy and seamless service flow
-Develop a growing knowledge of wine and sake pairings to enhance the overall dining experience
-Delivered high-end service in a modern French brasserie averaging 150+ covers per night
- Upsold wine pairings and seasonal specials, boosting average check totals by 15%
- Trained and mentored 5+ new front of the house staff in fine dining service standards
- Provided tailored recommendations by learning the full menu and accommodating dietary needs
- Served 10-12 tables per shift in a fast-paced Italian kitchen with 300+ daily covers
- Processed orders with speed and accuracy, reducing comped meals
- Provided exceptional customer service to enhance dining experience.
- Multitasking
- Upselling techniques
- POS systems (Aloha, Microsoft, Toast)
- Team collaboration
Languages: Spanish and English, both fluently
- Illinois BASSET
- Food handler certification