Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Photographer
Timeline
Generic

Andrea Ungaro

Bloomingdale

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technician

Grand Subaru
11.2019 - Current
  • Performed troubleshooting and diagnosis on vehicles, Subaru as well as several other makes and models.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment and vehicles to identify areas of wear or causes of malfunctions.
  • Observed equipment and vehicle operation to diagnose and troubleshoot reported issues.
  • Researched parts needed to perform any repairs for vehicles.
  • Completed job reports and logs after all repairs
  • Addressed routine equipment maintenance according to established schedule.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.
  • Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Tracked and recorded parts and labor costs related to each service call.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Researched and implemented new technologies and equipment.

Technician

Patrick Volvo Cars
11.2016 - 11.2019
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.

Technician

Mercedes Benz Naperville
08.2014 - 11.2016
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.

Technician

Honda Of Lisle
06.2013 - 08.2014
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.

Education

Automotive Certificate - Automotive

Lincoln College of Technology - Melrose Park
Melrose Park, IL
08.2015

High School Diploma -

Addison Trail High School
Addison, IL
06.2013

Skills

  • Heavy Lifting
  • HVAC Systems
  • Power Tools and Equipment
  • Steering Systems
  • Verbal and Written Communication
  • Computer-Assisted Diagnostics
  • Overseeing Technicians
  • Tire Replacement
  • Complex Repairs
  • Equipment Safety
  • Troubleshooting
  • Documentation
  • Safe Chemical Handling
  • Scoping Components
  • Wheel Rotation and Balancing
  • New Employee Training
  • Drivability Issues
  • Calibrating Instruments
  • Database Software
  • Quality Assurance
  • Gasket Replacements
  • Troubleshooting Skills
  • Operating Pneumatic Tools
  • Customer Relations
  • Road-Worthiness Evaluations
  • Safety Awareness
  • Brake Systems Understanding
  • Optimizing Engine Performance
  • Changing Tires
  • Engine Rebuilds
  • Spark Plug Replacement
  • Checking and Refilling Fluids
  • Soldering Skills
  • Electrical Repair Procedures
  • Time Management
  • Valid Driver's License
  • Refurbishing Skills
  • Engine Tuneup and Repairs
  • Preventive Maintenance Services
  • Drivetrain and Axle Installation
  • Relaying Complex Information
  • Detecting Refrigerant Leaks
  • Installing Equipment
  • Filter Replacement
  • Oil Changes
  • Replacing Parts
  • Heating and Air Conditioning
  • Strong Communication and Interpersonal Skills
  • Calibrating Systems
  • Transmission Repair
  • HAZMAT Knowledge
  • Electrical Understanding
  • Diagnostic Abilities

Accomplishments

  • 609 AC CERTIFICATION
  • Completed ASE's Steering and suspension and Engine Performance
  • Completed multiple classes and certifications through several different manufacturers.

Certification

  • ASE

Photographer

During my off time I also enjoy automotive photography as well as portrait and landscape photos. It has been a hobby of mine for many years.

Timeline

Technician

Grand Subaru
11.2019 - Current

Technician

Patrick Volvo Cars
11.2016 - 11.2019

Technician

Mercedes Benz Naperville
08.2014 - 11.2016

Technician

Honda Of Lisle
06.2013 - 08.2014

Automotive Certificate - Automotive

Lincoln College of Technology - Melrose Park

High School Diploma -

Addison Trail High School

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Andrea Ungaro