Andrea Simmons
Byron
Summary
Experienced front-of-house manager with a strong focus on team collaboration and time management. Successfully trained staff to uphold high service standards, ensuring customer satisfaction and smooth operations during peak times.
Overview
13
13
years of professional experience
Work History
Wait Staff Member
Hairy Cow Brewing Company
Byron
01.2019 - Current
- Delivered exceptional customer service in high-volume brewery, enhancing guest satisfaction.
- Assisted with menu knowledge to enhance guest dining experiences.
- Resolved customer inquiries and complaints promptly, improving overall guest experience.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Coordinated multiple tasks efficiently under pressure, ensuring smooth service flow.
Front of House Manager
Hairy Cow Brewing Company
Byron
07.2019 - 11.2024
- Oversaw daily front of house operations, facilitating seamless service flow.
- Trained and supervised staff, enhancing service standards and boosting customer satisfaction.
- Developed staff schedules to ensure adequate coverage during peak hours and special events.
- Addressed customer complaints promptly, reinforcing brewery's reputation for outstanding service.
Wait Staff Member
Famous Dave's Bar-B-Que
Rockford
01.2013 - 01.2019
- Delivered food items to customers at their tables with friendly, courteous service, contributing to positive dining atmosphere.
- Processed customer orders accurately and efficiently, ensuring timely service.
- Maintained cleanliness and organization of dining and bar areas to enhance guest experience.
Education
Associate of Applied Science - Dental Hygiene
Rock Valley College
Rockford, IL05-2026
Skills
- Customer service
- Time management
- Strong multitasking
- Cleanliness and hygiene
- Team collaboration
- Conflict resolution
- Patient education
- Patient assessment
- Local anesthesia administration
Timeline
Front of House Manager
Hairy Cow Brewing Company
07.2019 - 11.2024
Wait Staff Member
Hairy Cow Brewing Company
01.2019 - Current
Wait Staff Member
Famous Dave's Bar-B-Que
01.2013 - 01.2019
Associate of Applied Science - Dental Hygiene
Rock Valley College