Andrea Riddle

• Taking calls using a computer and a phone, I would help customers by making cases for deliveries and boxes (coolers). As a customer service representative, I would take up to 130 calls each day during the busy season, interfacing with both customers and upper management daily. I would take calls and make cases under customer accounts that would detail what the customer wanted (information about delivery, sending techs out to fix the boxes, etc.).

Provided customers with guidance for a local power/gas company. Provided assistance with bills, start/stop/transfer of services, and information regarding the supplier.

Took calls regarding a popular credit card company. Would assist customers with their bills, payments, and help to understand the benefits of each card available.

Taking calls and emails, I would help customers request ice refills, make requests for cooler fixes, and help plan events that required ice.

• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Responded to customer inquiries regarding a popular faucet company
• Familiarized with how to fix several plumbing items, including faucets, showers, and tubs
• Assisted customers with troubleshooting leaks, cracks, and overall care

• Took calls regarding a popular loan company
• Completed payments and troubleshooted technical issues