Andrea Reed
Chicago
Summary
Professional with experience in retail sales and customer service, demonstrating strong organizational skills and attention to detail. Successfully managed inventory control by conducting regular checks and maintaining stock accuracy, which contributed to a seamless shopping experience. Developed effective communication skills through direct interactions with customers, addressing inquiries and resolving issues to enhance satisfaction. Trained new staff on operational procedures, fostering a collaborative team environment and ensuring compliance with company standards.
Motivated professional with top-notch customer relations skills and understanding of successful merchandising. Skilled in labeling, shelving and organizing items. Offering several years of related experience and proven success the field.
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Stocker
Walmart
Skokie
03.2023 - Current
- Zoning , organizing merchandise, price changing ,cleaning, selling tobacco&alcohol products.
- Efficiently stocked shelves and organized products to maintain optimal inventory levels, ensuring a seamless shopping experience.
- Conducted regular inventory checks, accurately documenting discrepancies to maintain stock accuracy and availability.
- Assisted customers in locating products, enhancing service quality, and improving overall customer satisfaction.
- Maintained cleanliness and organization of the sales floor, promoting a safe and inviting shopping environment.
- Trained new staff members on stocking techniques and safety protocols, ensuring compliance with operational standards.
- Demonstrated flexibility by adapting to changing inventory needs and assisting in high-demand periods to support team goals.
- Stocked shelves with newly arrived products.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Provided customer service by answering questions about product location, price and availability.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Organized storage areas for efficient use of space.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Removed outdated products from shelves in accordance with company policy.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Inspected stock for damage or defects and reported issues to management.
Cashier
Walmart
Chicago
07.2018 - Current
- Cashier: money handling, communication skills, taking calls
- Assisted customers with product inquiries and returns, fostering a positive shopping experience and enhancing customer loyalty.
- Trained new cashiers on operational procedures and customer service standards, contributing to team performance and service quality.
- Addressed customer concerns promptly and effectively, resolving issues to maintain high levels of satisfaction and retention.
Assistant Manager
Walmart
Chicago
07.2018 - Current
- Money handling, held meetings , gave instructions, supervised , set goals
- Led team training initiatives to enhance operational efficiency and improve service delivery across departments.
- Analyzed sales data to identify trends, informing strategic decisions that drove store performance and revenue growth.
- Monitored compliance with company policies and procedures, ensuring regulatory adherence and reducing operational risks.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Sales development representatives
Endurance Warranty Services LLC
Chicago
08.2017 - 11.2018
- Developed and maintained strong client relationships, leading to increased customer retention and satisfaction levels.
- Conducted thorough market research to identify potential leads, improving outreach strategies and engagement.
- Collaborated with cross-functional teams to streamline communication processes, enhancing workflow efficiency and productivity.
- Provided insightful product knowledge and support to prospective clients, facilitating informed decision-making and driving sales growth.
- Mentored junior sales representatives, fostering skills development and contributing to overall team performance and morale.
- Developed relationships with existing customers to increase sales opportunities.
- Set appointments to present solutions to prospective customers.
Customer Service Associate
Eastbay
Oshkosh
- Answered phone inquiries, placed orders for companies such as footlocker, champs, foot action
- Assisted customers by providing product information and resolving inquiries, enhancing overall customer satisfaction and loyalty.
- Processed customer orders and returns accurately, ensuring timely fulfillment and maintaining operational efficiency.
- Collaborated with team members to streamline communication processes, improving response times and service delivery.
- Trained new associates on customer service best practices, fostering a knowledgeable and efficient team environment.
- Implemented feedback mechanisms to gather customer insights, leading to improved service offerings and customer engagement.
- Developed rapport with customers by actively listening to their needs, resulting in increased repeat business and referrals.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills and commitment to service excellence.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
Sales Associate
Kohl's
Chicago
- Sold clothes , cashier, stocked clothes , folded clothes , returned clothes
- Provided exceptional customer service by actively engaging with customers, leading to increased customer satisfaction and loyalty.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate handling of cash and credit transactions.
- Conducted inventory checks regularly, ensuring stock levels were maintained and reducing instances of product shortages.
- Trained new associates on sales techniques and customer service protocols, contributing to a knowledgeable and effective team.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Retail Sales Associate
The Children's Place
Skokie
- Stocked children clothes , cashier , money management
- Maintained store appearance by organizing displays and stocking shelves, ensuring a welcoming shopping environment for customers.
- Processed transactions accurately using point-of-sale systems, contributing to efficient checkout experiences and minimizing errors.
- Collaborated with team members to achieve sales goals, fostering a cooperative environment that drove store performance.
- Trained new staff on sales techniques and operational procedures, ensuring consistency and enhancing overall team effectiveness.
- Monitored inventory levels and reported discrepancies, facilitating timely restocking and ensuring product availability for customers.
- Engaged with customers to identify needs and preferences, building rapport that led to repeat business and customer loyalty.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Education
High school diploma -
Community youth development institutions
Union, NJSkills
- Retail Sales
- Freight Experience
- Cash Handling
- Organizational Skills
- Cashiering
- Merchandising
- Heavy Lifting
- Cleaning Experience
- Packaging
- Load & Unload
- Inventory Control
- Cooking
- Communication Skills
- Phone etiquette
- Customer service
- Cash register
- Leadership
- Sales
- Stocking
- Client communication
- Product knowledge
- Customer relationship management
- Sales strategy
- Compliance adherence
- Problem resolution
- Team leadership
- Cash handling
- Point-of-sale systems
- Market research
- Stock organization
- Delivery management
- Performance monitoring
- Product organization
- Willing to learn
- Shelf stocking
- Complex Problem-solving
- Heavy lifting
- Loading and unloading
- Cleaning procedures
- Customer relationships
- Order receiving
- Clear communication
Certification
Driver's License
Timeline
Stocker
Walmart
03.2023 - Current
Cashier
Walmart
07.2018 - Current
Assistant Manager
Walmart
07.2018 - Current
Sales development representatives
Endurance Warranty Services LLC
08.2017 - 11.2018
Customer Service Associate
Eastbay
Sales Associate
Kohl's
Retail Sales Associate
The Children's Place
High school diploma -
Community youth development institutions