Andrea Polowinczak
New Lenox
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional vendor management and interpersonal skills. Achieved significant improvements in service standards, embodying a blend of technical proficiency and empathetic client relations.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Rebel Oil Company
08.2022 - Current
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Night Assistant
Eastern Illinois University
08.2020 - 01.2022
- Maintained safety in residence dorms by conducting hourly building checks
- Communicated with peers and supervisors on events occurring throughout the night
- Intervened to solve discrepancies with students through problem solving and rational thinking
Customer Service Associate
Speedway Gas Station
05.2019 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Arts - Psychology
Eastern Illinois University
Charleston, IL05-2022
High School Diploma -
Lincoln-way Central High School
New Lenox, IL05-2018
Skills
- Stock management
- Vendor management
- Order management
- Database management
- Customer service management
- Store organization
- POS systems
- New hire training
- Customer relations
Timeline
Assistant Store Manager
Rebel Oil Company
08.2022 - Current
Night Assistant
Eastern Illinois University
08.2020 - 01.2022
Customer Service Associate
Speedway Gas Station
05.2019 - 04.2021
Bachelor of Arts - Psychology
Eastern Illinois University
High School Diploma -
Lincoln-way Central High School
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