Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

ANDREA PAULSON

Chicago

Summary

Entrepreneurial Client Facing Business Consultant with excellent business acumen and proven history of building relationships with current and new clients to drive sales and revenue growth. Engaging and motivated with exceptional consultative sales skills to help customers and clients solve problems. Upbeat, friendly and proactive in anticipating client needs. Works in tandem with operational team to exceed client expectations for functionality, cost-effectiveness and successful product rollout. Offering strong work ethic and track record of building and maintaining customer and business relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Manager

Village Green
11.2023 - Current
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • .Established rapport with existing tenants through proactive outreach efforts which led to longer lease renewals.
  • Utilized data-driven decision-making techniques to optimize lease terms that aligned with both landlord expectations and market conditions effectively.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Increased lease occupancy rates by implementing effective marketing strategies and conducting comprehensive market research.
  • Developed strong relationships with local brokers and agents, leading to an extensive referral network and increased lead generation.
  • Trained junior leasing managers on best practices, improving team performance and client satisfaction levels.
  • Identified target markets for property portfolio expansion, supporting company growth objectives.
  • Conducted regular financial analyses to optimize rental strategies, maximizing revenues while maintaining competitive positioning.

Minnesota Relocation

Flight School - Aloft Aviation
07.2023 - 11.2023

Account Executive

Beacon Hill Financial
02.2023 - 07.2023
  • Built and strengthened relationships with new and existing accounts
  • Strengthened clients relationships with proactive and collaborative approach to managing needs.
  • Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Attended networking events to build relationships and identify sales opportunities.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.

Business Account Consultant

Paychex
06.2021 - 02.2023
  • Mapped current business and operational processes and recommended areas for growth.
  • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project demonstration.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Identified key products and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Configured and modified product systems to meet customer-specific needs
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Senior Consultant

Village Green
02.2018 - 06.2021
  • Lead sales consultant on three successful and now stabilized Chicagoland residential lease ups with 600+ total unit count.
  • Monitored traffic and local company hiring trends to bring in new renters, show market ready apartments, thorough explained pricing structure, lease terms, process rental applications and negotiate lease renewals.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Developed and implemented tactical marketing plans.
  • Oversaw all site content creation and produced original, creative content for promotional advertisements and marketing materials.
  • Customized brand messages to reach and capture target audience interest and drive engagement.
  • Wrote and edited high-quality content and visually impactful content under deadline pressure with exciting, captivating and authentic approach.
  • Coordinated marketing materials for events across multiple venues and maintained relationships with partnering businesses.

Education

Flight School -

Griffith Aviation
Griffith, IN
12.2024

Associate of Arts -

Minneapolis Community And Technical College
Minneapolis, MN
05.2023

Skills

  • Consumer behavior
  • Business processes and procedures
  • Relationship building and retention
  • Online and Traditional Marketing
  • Marketing
  • Market Strategy
  • Management Consulting
  • Customer Needs Assessments
  • Persuasive Techniques
  • Customer Retention
  • Solution Selling
  • Revenue Growth
  • Product Demonstration
  • Professional Relationships
  • Business Development and Planning
  • Suggestive Selling

Accomplishments

  • Received three "Best Of The Best" awards with Village Green (2018, 2019, 2020)
  • Completed company's nine month Sales and Marketing Manager Program.
  • Paychex "Winner's Circle" Achiever in Q2 & Q3 - 2022
  • Paychex "Rookie of the Quarter" award Q4 - 2021

Additional Information

  • Diploma: , 2015Elk River High School -Associate of Arts:Minneapolis Community & Technical College - Minneapolis, MNEDUCATION

Certification

  • Licensed Illinois Leasing Agent - Current

Timeline

Sales Manager

Village Green
11.2023 - Current

Minnesota Relocation

Flight School - Aloft Aviation
07.2023 - 11.2023

Account Executive

Beacon Hill Financial
02.2023 - 07.2023

Business Account Consultant

Paychex
06.2021 - 02.2023

Senior Consultant

Village Green
02.2018 - 06.2021

Flight School -

Griffith Aviation

Associate of Arts -

Minneapolis Community And Technical College

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ANDREA PAULSON