Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Murillo

Chicago

Summary

Dynamic professional with a strong work ethic and proven customer service skills, honed at Worldwide Flight Services. Successfully resolved conflicts and enhanced customer loyalty through effective communication and empathy. Experienced in managing time and resources as a City Carrier Assistant at USPS, ensuring timely deliveries even in challenging weather conditions.

Overview

7
7
years of professional experience

Work History

City Carrier Assistant

USPS
05.2023 - Current
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.

Customer Service Representative

Worldwide Flight Services
05.2018 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Richard Daley College
Chicago, IL
09.2016

Skills

  • Customer service
  • Team work
  • Professional relationships
  • Organizational growth
  • Weather condition preparedness
  • Stress tolerance
  • Strong work ethic

Timeline

City Carrier Assistant

USPS
05.2023 - Current

Customer Service Representative

Worldwide Flight Services
05.2018 - 04.2023

GED -

Richard Daley College

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Andrea Murillo