ANDREA MONTENEGRO
AURORA
Summary
Supply chain professional skilled in order processing and customer service. Successfully processes 284 new and 184 repair orders daily, ensuring accuracy and timely fulfillment. Committed to enhancing operational efficiency and citizen satisfaction through data-driven analysis and effective collaboration.
Overview
19
19
years of professional experience
Work History
Government Services
Sonova Illinois
11.2021 - Current
- Engaged with customers through both inbound support and outbound outreach
- Analyzed government service needs, improving efficiency and citizen satisfaction.
- Processed orders with precision, ensuring timely and accurate fulfillment.
- Resolved order issues using critical thinking, enhancing service reliability.
- Collaborated effectively with team members to achieve operational goals.
- Processed 284 new and 184 repair orders daily, ensuring accuracy and efficiency.
- Verified client data, entered orders into SAP, and coordinated with Shell Lab for design updates.
- Conducted physical product inspections, classified returns, and updated work orders.
- Delivered products to relevant departments, facilitating timely diagnosis and repairs.
- Managed mail sorting and distribution, optimizing departmental workflow.
Data Entry
Sonova Illinois
03.2016 - 10.2021
- Performed data entry tasks and maintained accurate records.
- Identified, inspected and corrected data entry errors.
- Performed data entry tasks into company databases.
- Verified data entry of patient information into the computerized database.
Waitress & Bartending
Longhorn & On The Boarder
01.2007 - 01.2014
- Lead various promotions to increase customer engagement.
- Placed food and beverage orders, delivered orders, and checked back after delivery of food and ensure guest satisfaction.
- Organized or dismantled various stations appropriately as required by opening or closing procedures & open and closed the restaurant.
Education
High School Diploma -
Waubonsie Valley
Skills
- SAP
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Salesforce
- Typing
- Data Entry
- Customer Service
- Order Processing
Additional Information - Recognitions
2018-2019, AODC Operations Award for top performance, Analyzed government service needs, improving efficiency and citizen satisfaction., Processed orders with precision, ensuring timely and accurate fulfillment., Resolved order issues using critical thinking, enhancing service reliability., Collaborated effectively with team members to achieve operational goals., Processed 284 new and 184 repair orders daily, ensuring accuracy and efficiency., Verified client data, entered orders into SAP, and coordinated with Shell Lab for design updates., Conducted physical product inspections, classified returns, and updated work orders., Delivered products to relevant departments, facilitating timely diagnosis and repairs., Managed mail sorting and distribution, optimizing departmental workflow.
Timeline
Government Services
Sonova Illinois
11.2021 - Current
Data Entry
Sonova Illinois
03.2016 - 10.2021
Waitress & Bartending
Longhorn & On The Boarder
01.2007 - 01.2014
High School Diploma -
Waubonsie Valley