Dynamic and personable customer service professional passionate about connecting with individuals from diverse cultural backgrounds and unique life experiences. Thrives in relationship-building environments with a proven ability to navigate challenges while delivering exceptional service. Committed to representing company and personal values, ensuring every interaction reflects professionalism and integrity. Eager to leverage strong interpersonal skills to enhance customer satisfaction and contribute positively to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender, Server, Trainer
Bar Louie & Holiday Inn
Oakbrook Terrace, IL
02.2021 - Current
Crafted specialty cocktails and beverages to enhance guest experiences.
Managed bar inventory, ensuring product availability and minimizing waste.
Trained new staff on cocktail preparation and customer service standards.
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Supervisor
Whole Food Market
Chicago, IL
04.2018 - 11.2022
Supervised daily operations to ensure compliance with safety and quality standards.
Trained and developed team members on product knowledge and customer service excellence.
Implemented inventory management practices, improving stock accuracy and reducing waste.
Coordinated merchandising efforts to enhance customer engagement and drive sales initiatives.
Oversaw cash handling procedures to maintain accuracy and compliance. Managed cash flow to ensure operational efficiency. Trained staff on effective cash management practices.
Coordinated store opening and closing activities, maintaining operational efficiency and security.
Performed regular safe counts to verify cash levels and prevent discrepancies.
Sales Associate
ALDI
Bridgeview, IL
04.2021 - 12.2021
Managed store opening and closing procedures to ensure operational efficiency.
Assisted customers with transactions and inquiries. Maintained a clean and organized checkout area. Processed payments accurately and efficiently.
Assisted customers with inquiries and issues to enhance satisfaction. Provided support to teams in resolving customer concerns effectively. Facilitated communication between customers and service departments.
Assisted in routine maintenance tasks to support operational efficiency. Provided support for equipment upkeep to ensure reliability. Contributed to maintenance activities that improved service delivery.
Executed unloading operations for pallets to ensure efficient inventory management.
Managed inventory organization and shelf stocking to ensure product availability.
Sales Associate/Designated Hitter
Walgreens Boots Alliance, Inc
Chicago, IL
10.2019 - 05.2021
Assisted in opening and closing store operations efficiently. Supported daily store activities to maintain a welcoming environment. Participated in inventory management during store openings and closings.
Assisted pharmacists with medication preparation and dispensing tasks. Supported inventory management through organization and restocking of pharmaceutical supplies. Provided customer service by addressing inquiries and resolving issues promptly.
FEDEX
Photo Specialist
Western Union
Assisted customers with transactions and inquiries. Processed payments efficiently and accurately. Maintained a clean and organized checkout area.
Assisted customers with inquiries and issues promptly. Provided support to clients through effective communication. Resolved customer concerns efficiently.
Assisted in performing routine maintenance tasks to ensure functionality and safety of equipment. Supported teams in maintaining operational standards through regular inspections and repairs. Contributed to upkeep of facilities by executing scheduled maintenance and addressing minor repairs.
Executed efficient stock replenishment and organization on shelves.