Andrea Lewis
Swansea
Summary
Creative professional offers successful track record of managing multiple projects and consistently meeting deadlines under pressure. Skilled in handling administrative, operational and outreach program functions. Extensive knowledge of Homeless Services and proven success in programming strategies. Proficient in content analysis, budgeting and forecasting.
Overview
12
12
years of professional experience
Work History
Manager of Housing Services
Employment Connection
09.2017 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations for grants including ESG, MHTF, HRC, COC RRH & PSH, CARES, SAFHR
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Led staff training sessions on best practices in program delivery, increasing overall effectiveness across the organization.
- Launched new initiatives that addressed identified gaps in services, expanding the organization''s offerings to better meet community needs.
- Coordinated individual referrals to obtain Housing services, advocated for client needs and resolve roadblocks.
- Provided management oversight and operational control of assigned programs valued at $950,000.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Built partnerships with external organizations that enhanced program offerings and expanded outreach efforts.
- Increased collaboration between departments by initiating cross-functional teams and joint projects.
- Ensured compliance with relevant regulations and industry standards, maintaining a strong reputation among peers and partners.
- Oversaw volunteer recruitment efforts, providing valuable support to staff while offering meaningful opportunities for community members to contribute their expertise.
- Optimized resource allocation by analyzing financial data, ensuring efficient use of funds across all programs under my supervision.
- Worked across various platforms to create, generate, manage and schedule systematic reports for multiple stakeholders including HMIS
Senior Housing Specialist
Employment Connection
05.2015 - 09.2017
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Sought out affordable housing options and residences for people in need.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 40 apartments by providing direct, hands-on support services.
- Oversaw housing plans for over 35 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
Front Desk Manager
Shalom House
08.2012 - 09.2014
- Worked with clients to improve life choices and maximize benefits of programs.
- Carried out day-to-day duties accurately and efficiently.
- Prepared variety of different written communications, reports and documents.
- Oversaw day-to-day activities of residents in Emergency Shelter facility.
- Coordinated referrals and direct support for Transitional Housing clients.
- Processed arrivals and departures for ES clients, handling approximately 30 guests per shift
Education
Master of Science - Social Work
Maryville University of Saint Louis
St Louis, MO05.2025
Bachelor of Science - Social Work
Saint Louis University
St Louis, MO05.2015
Skills
- City and county regulations
- Database Management
- Referrals and networking
- Case management
- Self-Motivated
- Public Speaking
- Training and Development
- Written and verbal communication
- Teamwork and Collaboration
- Program Leadership
- Event Coverage Planning
- Problem-Solving
Accomplishments
2020 St. Louis American' Young Leader Awardee
Chair Racial Equity Committee; St. Louis County COC
Executive County COC Board Member
Achieved 100% spend down on emergency funding with short term contracts, CARES Emergency Solutions Grant- Corona Virus:
$450,000 St. Louis City
$500,000 St. Louis CO
United Young Leaders, United Way Greater St. Louis
Supervised team of 10+ staff members.
Timeline
Manager of Housing Services
Employment Connection
09.2017 - Current
Senior Housing Specialist
Employment Connection
05.2015 - 09.2017
Front Desk Manager
Shalom House
08.2012 - 09.2014
Master of Science - Social Work
Maryville University of Saint Louis
Bachelor of Science - Social Work
Saint Louis University
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