Andrea Lalonde

Led strategic business initiatives, providing actionable insights and recommendations to drive company growth and profitability

• Directed team of employees, focusing on optimizing productivity, strategic initiatives and enhancing customer satisfaction
• Designed and implemented a comprehensive training program for company roll out of new POS system and inventory management system
• Traveled to facilitate hands on training across company and acted as regional point person
• Performed comprehensive operational and facility analysis to identify logistic improvements and streamline inventory flow and shrinkage. This resulted in a 15% decrease in loss in first year
• Recruited, hired and trained new managers and associates across multiple company locations to increase retention and employee satisfaction
• Provided development, motivation, mentoring and feedback to employees to meet and exceed sales goals through group training, one on one meetings and support. This resulted in seven employee promotions into management roles
• Collaborated across multiple departments to enhance company initiatives, marketing, training, brand awareness and customer satisfaction
• Created, marketed and executed community events at multiple locations, raising traffic and sales 20% on event dates
• Directed storewide rollout of new client communication system which led to a 10% lift in traffic year over year and increased loyalty
• Controlled P&L through payroll management, operational excellence, exceeding plan and growth strategies
• Opened several store locations on the east coast, ran summer locations in Skokie and Nantucket
• Planned and executed all visual merchandise changes within store to create an appealing and elevated experience for the customer

• Created on-boarding program for all new hires to increase retention and sales
• Improved upon standards and procedures model to better execute daily tasks
• Partnered with owner to run operations and merchandising of boutique. Rotated merchandise and displays to feature new products and promotions
• Attended and participated in center meetings and events to grow brand awareness
• Trained employees on new client communication software program to increase trave and drive sales growth
• Grew event planning through networking and partnerships with the community

• Partnered with management team to develop monthly business plans
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Partnered with Inventory Specialist to maintain product and budget control
• Motivated team through information training, guidance and real time feedback
• Aligned with Direct on visual merchandising and floor moves

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Recruited and trained top talent for multiple store locations
• Networked and created customer events to drive
• Drove sales through company initiatives and retraining on specific selling techniques
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Maintained a high level of merchandising standards to increase store traffic
• Conducted informal monthly associate reviews on overall performance and plan for improvements in specific key performance metrics
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

• Improved overall operational functions within the store through proper training
• Entrusted with the development of new employees at multiple store locations
• Joined local marketing events to build awareness and new traffic to location
• Collaborated with Store Manager to plan and drive sales results by uniting and motivating team
• Communicated and trained associates on new product developments
• Hired and trained new management for Wheaton location

• Responsible for payroll and scheduling to maintain an appropriate C/AR level and provide the best customer service
• Analyzed and interpreted trends to facilitate improved planning and performance
• Conducted daily observations on management and sales team performance and provide developmental feedback
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Developed and coached new employees on exceptional customer service skills, exceeding sales quota and outreach
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted in recruiting, hiring and training of team members.