Andrea Harris
Chicago,IL
Summary
Results-driven Management and Program Analyst with 16+ years of experience in data analysis, software testing, program and project management, tax audit, and AML compliance. Demonstrated expertise in delivering actionable insights, developing dashboards, and producing executive-level reports to guide strategic decision-making. Proven ability to manage complex projects, define goals, and monitor performance to ensure objectives are achieved. Proficient in Tableau, Microsoft Access, and Altair/Datawatch Monarch. Exceptional analytical, organizational, and communication skills.
Overview
16
16
years of professional experience
Work History
Management & Program Analyst-RAAS Division
Internal Revenue Service
07.2022 - Current
- Appointed as the Lead Analyst Tester for a modernization project, where responsibilities included testing the Generalized Information System Machine Output (GISMO) software.
- Communicated results of testing output, feedback, and required modifications with the product owner and technology liaison to ensure alignment with project objectives.
- Defined overall project goals and objectives in collaboration with senior management, ensuring alignment with organizational priorities.
- Developed detailed action plans and schedules, overseeing both short- and long-term project phases to meet Service goals and deadlines.
- Assessed and coordinated resource requirements, collaborating with various departments to secure necessary support for successful execution.
- Established monitoring systems to track project progress, identify potential issues, and implement corrective actions to meet objectives.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Analyzed unstructured information from Datawatch/Altair Monarch and Tableau to derive key insights.
- Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
- Produced detailed and relevant reports for use in making business decisions.
- Maintain and update databases to ensure accurate data is available at all times.
Program Coordinator-Planning & Special Programs Division
Internal Revenue Service
10.2019 - 07.2022
- Subject Matter Expert (SME) and sole Coordinator for the Audit Reconsideration and Training Return Delivery programs, covering 12 states in the Midwest area
- Spearheaded ongoing development of program specific written procedures, desk guides, training material, presentations, and issue resolution guidance
- Consolidate projects and identify strategies to accelerate completion while maintaining integrity and efficiency
- Manage teams of up to 25 individuals selected to assist in project completion
- Frequently designated as the Acting Section Chief, leading a group of 8 Program Coordinators with multiple programs and projects
- Yielded 58% of the Midwest area's total workload streams; significantly contributing to the Agency meeting the plan for the last 2 fiscal years
Revenue Agent-Small Business/Self-Employed Division
Internal Revenue Service
09.2016 - 10.2019
- Conducted complex audits for diverse taxpayers, leveraging advanced data analysis techniques to identify discrepancies and ensure compliance.
- Created detailed work papers and reports, presenting findings to stakeholders and recommending actionable solutions.
- Participated in special projects, including fraud investigations and National Research Program audits.
Revenue Agent-BSA/AML/Fraud Division
Internal Revenue Service
09.2008 - 09.2016
- Analyzed financial records to assess compliance with federal regulations, mitigating risks of fraud and money laundering.
- Evaluated internal controls and prepared detailed compliance reports for high-profile financial institutions.
- Conducted high-stakes audits and investigations, delivering insights that influenced policy decisions.
Education
Master of Accounting & Financial Management -
Keller Graduate School of Management
Chicago, IL02.2012
Bachelor of Business Administration - Accounting
University of St. Francis
Joliet, IL05.2008
Skills
- Federal Tax Law Application-1040, 1120, 1120S, 1065
- Federal Regulatory Filings & Tax Audit
- Federal & State Tax Preparation
- Project & Program Management
- Internal & Financial Controls Evaluation
- Financial Account Analysis
- Decision Making Problem Solving
- Regulatory Compliance
- Risk Evaluation & Management
- MS Office
- Strong Analytical Skills
- Ability to Meet Imminent Deadlines
- Team Leadership and Management
- Remote Work
- Self Motivated
- Methodical Time Management
- Data Analysis & Research
- Reporting & Dashboard Creation (Tableau, Datawatch/Altair Monarch, Microsoft Access, Excel Pivot Tables)
- Program & Project Management
- Strategic Planning & Resource Allocation
- Software Testing & Feedback Communication
- Written & Verbal Communication
Accomplishments
- Successfully led testing for the GISMO software, providing actionable feedback to stakeholders for software optimization.
- Led a multi-state initiative to optimize workflows, resulting in a 58% increase in efficiency.
- Recognized for consistently delivering high-quality insights and solutions within tight deadlines.
Timeline
Management & Program Analyst-RAAS Division
Internal Revenue Service
07.2022 - Current
Program Coordinator-Planning & Special Programs Division
Internal Revenue Service
10.2019 - 07.2022
Revenue Agent-Small Business/Self-Employed Division
Internal Revenue Service
09.2016 - 10.2019
Revenue Agent-BSA/AML/Fraud Division
Internal Revenue Service
09.2008 - 09.2016
Bachelor of Business Administration - Accounting
University of St. Francis
Master of Accounting & Financial Management -
Keller Graduate School of Management
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