ANDREA GUTIERREZ
Chicago
Summary
Dedicated barista with a proven history of delivering exceptional customer service, maintaining a clean and organized work environment. Proficient in efficiently processing customer orders and payments, managing cash register operations, and resolving inquiries and complaints with professionalism. Experienced in thriving under pressure to meet tight deadlines while ensuring compliance with store policies and procedures. Transitioning into a new field with a focus on leveraging strong organizational and strategic thinking skills, ready to bring a fresh perspective and drive results in any role while pursuing a Bachelor of Arts to enhance capabilities further.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
09.2025 - Current
- Craft high-quality beverages ensuring consistency and adherence to company standards.
- Provided exceptional customer service, enhancing guest experiences through personalized interactions.
- Maintained cleanliness and organization of workspace, following health and safety regulations.
- Collaborated with team members to optimize workflow during peak hours, improving efficiency.
- Resolved customer complaints effectively, fostering a positive environment for returning patrons.
Operations Team Member
Hope College Bookstore
01.2025 - Current
- I help receive merchandise and set up merchandise out on the sales floor.
- Developed a presentation and training manual for staff to use in customer service interactions.
- Help customers find what they are looking around the store.
- I know how to work the register as well.
- Organized merchandise displays to optimize visual appeal and accessibility for customers.
- Collaborated with team members to maintain clean and orderly store environment.
Host/Busser/DA
New Holland Brewing Co.
09.2024 - 02.2025
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Transported dirty dishes and glassware to the kitchen for cleaning and sanitizing
- Followed established health and safety guidelines to ensure a clean and sanitary dining environment
Crew Member
Culver's
03.2023 - 07.2024
- Demonstrated excellent communication skills when dealing with customers and staff.
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff.
- Assisted with the training and development of new employees, resulting in improved team morale and productivity.
- Worked efficiently while under pressure to help the team meet tight deadlines.
- Utilized POS system to accurately process customer orders and payments.
Retail Associate
Marshalls
08.2022 - 03.2023
- Customer Service.
- Handled the cash register.
- Organized Clothes.
- Assisted in the training and on boarding of new employees.
- Handled customer inquiries and complaints in a timely and efficient manner.
- Learned and followed all store policies and procedures.
Cashier
Tony's Fresh Market
01.2022 - 07.2022
- Experience with Customer assistance.
- Helped customers find what they are looking for.
- Handled customer complaints and concerns.
- Handled cash and credit transactions.
- Counted cash drawers.
- Stocked merchandise.
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe.
- Performed cashier duties in a high-volume retail environment, processing up to 20+ transactions per shift.
Education
Bachelor of Arts - Exercise Science, Spanish
Hope College
Holland, MI05-2028
High School -
Holy Trinity High School
Chicago, IL06.2024
Skills
- Fluent in English
- Fluent in Spanish
- Ability to Work in a Team
- Expert Communication Skills
- Expert Leadership Skills
- Fast Learner Expert
- Creativity Expert
- Customer Service Expert
- Problem Solving Expert
- Time Management Expert
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Starbucks
09.2025 - Current
Operations Team Member
Hope College Bookstore
01.2025 - Current
Host/Busser/DA
New Holland Brewing Co.
09.2024 - 02.2025
Crew Member
Culver's
03.2023 - 07.2024
Retail Associate
Marshalls
08.2022 - 03.2023
Cashier
Tony's Fresh Market
01.2022 - 07.2022
Bachelor of Arts - Exercise Science, Spanish
Hope College
High School -
Holy Trinity High School
Leadership Roles
I got to be a student leader for the Summer Bridge Program, serving as a role model and mentor for incoming students. Led small-group activities, supported classroom learning as a teaching assistant, and fostered an inclusive, community-centered residential environment. Strengthened team collaboration, cultural competency, and program facilitation skills through active support of workshops, events, and on-call responsibilities.