Andrea Exum
Downers Grove
Summary
Resourceful insurance analyst with a proven ability to analyze and interpret complex data, leading to insightful recommendations. Demonstrated excellence in developing strategies that have successfully reduced operational costs for previous employers. Core competencies include outstanding analytical skills and meticulous attention to detail in evaluating insurance policies; this includes the ability to mitigate and problem-solve escalated situations. Committed to leveraging expertise to drive efficiency and value in future roles.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Insurance Compliance Analyst
SIRVA
Oakbrook Terrace
03.2021 - Current
- Evaluated insurance compliance and protocols to enhance client and insurer procedures globally within the Van Lines/Trucking domain.
- Analyzed legal requirements, policies, and operational trends in the logistics sector.
- Conducted detailed audits of internal systems and processes to ensure compliance with regulatory standards.
- Implemented and evaluated new, renewed, or updated Certificate of Insurance.
- Assessed strategies to enhance process efficiency, and ensure compliance standards.
- Partnered with diverse internal and external teams such as agents, brokers, and logistics operators to achieve continuous compliance.
- Enhanced efficiency by converting paper processes to online systems via IT partnership.
Insurance Analyst
AbbVie
Abbott Park
01.2019 - 03.2021
- Conduct research on the latest trends in the industry of product development.
- Ensured all documents related to new business were accurate submissions for processing.
- Cross-referenced data to enhance cost containment assistance for insurers.
- Collaborated with underwriters, brokers, customers, and implemented solutions that meet clients' and insurers' needs while maintaining privacy laws.
- Investigated complaints from policyholders about denied claims or discrepancies between actual coverage limits versus what was promised.
- Performed periodic audits of existing policies to ensure they met current standards.
Benefits Analyst/Account Manager
Insurance Integrated Services
Chicago
04.2008 - 03.2016
- Monitored, updated, and maintained databases with current information.
- Negotiated contracts and closed deals, focusing on long-term benefits for the company and client.
- Managed multiple insurance-related projects covering Workers' Compensation, Property & Casualty, and group health.
- Facilitated implementation of data changes with brokers and agents for policy reviews.
- Processes benefits invoices for payments, verifying accuracy, and resolving discrepancies.
- Occasionally, accept assignments with catastrophic claims relief efforts.
- Utilized efficient time management practices leading to punctual task execution.
Workers' Compensation Claims/Benefits Specialist
Tokyo Marine HCC
Northbrook
12.2002 - 04.2008
- Handled the processing of liability claims related to occupational disability within the Trucking-Logistics sector.
- Determined the compensability of workers' compensation lost time claims.
- Efficiently evaluated all pertinent documents and recorded verbal statements to determine liable participation and disability.
- Directed efforts to facilitate employee return-to-work processes.
- Calibrated claim parameter according to exposure levels.
Education
Associate of Arts - Business Administration
Chicago College of Commerce
Chicago, IL06-1988
Skills
- Regulatory compliance
- Risk assessment
- Audit procedures
- Insurance protocols
- Policy evaluation
- Compliance reporting
- Contract negotiation
- Corrective action plans
- Effective communication
- Compliance monitoring
- Team leadership
- Critical thinking
- Analytical thinking
- Negotiation skills
- Claims management
- Cost containment
Certification
- Texas All-Lines Adjusters property and casualty ( reciprocal license) on-line
- NFIP license (FEMA)
- Tower Hills Insurance Property and Casualty ( Certificate) (DHS) Florida
Timeline
Insurance Compliance Analyst
SIRVA
03.2021 - Current
Insurance Analyst
AbbVie
01.2019 - 03.2021
Benefits Analyst/Account Manager
Insurance Integrated Services
04.2008 - 03.2016
Workers' Compensation Claims/Benefits Specialist
Tokyo Marine HCC
12.2002 - 04.2008
Associate of Arts - Business Administration
Chicago College of Commerce