Kody Deaton
Bethalto
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Driver
Folsom Distributing
05.2024 - Current
- Collected payments and completed daily deposits.
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
City Carrier Assistant
USPS (United States Postal Service)
11.2023 - 05.2024
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
Table Games Supervisor
Ameristar Casinos, Inc.
03.2023 - 11.2023
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Watched closely to catch errors and notified surveillance of irregularities or cheating.
- Conducted regular performance evaluations of dealers, identifying areas for growth and providing constructive feedback.
Sales Associate
Kloss Furniture
03.2022 - 03.2023
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
Retail Sales Associate
Ashley Furniture HomeStore
04.2021 - 03.2022
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
- Provided training and mentorship to new sales associates, sharing best practices and fostering a collaborative team environment.
- Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
Sales/Customer Support Specialist
La-Z-Boy
05.2019 - 08.2020
- Provided personalized support to customers, tailoring solutions based on their unique requirements.
- Contributed to the development of sales strategies, focusing on customer satisfaction and revenue growth.
- Conducted market research to understand customer needs and inform product offerings.
Senior Collections Specialist
US Bancorp
02.2018 - 05.2019
- Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
- Mitigated risk by thoroughly evaluating debtor profiles and implementing appropriate collection strategies based on historical performance and unique account characteristics.
- Facilitated successful audits through diligent documentation practices and proactive internal reviews of collection activities.
- Maintained strict compliance with federal regulations and industry best practices to ensure ethical collection practices at all times.
Courier Network Specialist
Dawson Logistics, LLC
12.2015 - 01.2018
- Streamlined communication between drivers and customers, ensuring timely pickups and deliveries.
- Facilitated swift resolution of any disputes arising from incorrect deliveries or damaged goods through prompt investigation.
Finance/Sales/Customer Service Representative
Ashley Furniture HomeStore
03.2011 - 11.2015
- Responded to customer requests for products, services, and company information.
- Process credit applications with collection of client's financial data.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Delivery Driver
Primos pizza
06.2010 - 01.2011
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
High school or equivalent -
Murphysboro High School
Murphysboro, ILCommercial Driver's License (CDL) - Class C
Skills
- Time management
- Customer service
- Cash handling
- Data entry
- Relationship building
Timeline
Driver
Folsom Distributing
05.2024 - Current
City Carrier Assistant
USPS (United States Postal Service)
11.2023 - 05.2024
Table Games Supervisor
Ameristar Casinos, Inc.
03.2023 - 11.2023
Sales Associate
Kloss Furniture
03.2022 - 03.2023
Retail Sales Associate
Ashley Furniture HomeStore
04.2021 - 03.2022
Sales/Customer Support Specialist
La-Z-Boy
05.2019 - 08.2020
Senior Collections Specialist
US Bancorp
02.2018 - 05.2019
Courier Network Specialist
Dawson Logistics, LLC
12.2015 - 01.2018
Finance/Sales/Customer Service Representative
Ashley Furniture HomeStore
03.2011 - 11.2015
Delivery Driver
Primos pizza
06.2010 - 01.2011
Commercial Driver's License (CDL) - Class C
High school or equivalent -
Murphysboro High School
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